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- Tasks: Be the friendly face of customer service, helping people with their queries.
- Company: Join a supportive team at Cross Keys Homes in Peterborough.
- Benefits: Competitive salary, flexible hours, and a chance to grow your skills.
- Why this job: Make a real difference by resolving customer issues with empathy and care.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Enjoy a dynamic work environment with opportunities for career advancement.
The predicted salary is between 26379 - 27767 £ per year.
£26,379 per annum (in probation) rising to £27,767 per annum
Peterborough
Full Time
Permanent
We currently have a fantastic opportunity to join a dedicated, friendly team as a Customer First Adviser. Based at our Bridge Street Customer Central Office, this role requires flexibility to work a rota that can include Thursday evening and Saturday’s as required to a maximum of 37 hours per week. Office opening hours 0830 – 1730 (1800 on Thursday) and Saturday 0830 – 1300.
As a Customer First Adviser for Cross Keys Homes you will be the first point of contact for face to face customer queries at our City Centre Customer Central location. You will effectively and efficiently demonstrate a professional approach to ensure that all interactions are managed calmly and with empathy ensuring the correct action is taken to resolve queries.
Using our LETS principle, you will need to actively listen to and understand the details of each contact, assessing and supporting customers with patience and empathy with the aim of first contact resolution. You will therefore need to maintain up to date knowledge of all CKH services to provide excellent customer services to residents and those who access CKH services.
The ideal candidate for this role will be someone who has previous experience working in customer service face to face and who can on occasion also cover the telephone, email and live webchat queries.
If you are an assertive and confident communicator able to demonstrate good listening skills, can ensure the timely resolution of customer queries and have the experience we are looking for then we would like to hear from you!
Please see below linked document for the full job description and requirements.
Customer First Adviser employer: Cross Keys Homes
Contact Detail:
Cross Keys Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer First Adviser
✨Tip Number 1
Get to know the company! Research Cross Keys Homes and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your listening skills! Since the role requires empathy and understanding, try role-playing with a friend or family member. This will help you feel more confident when handling customer queries.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past customer service roles where you resolved issues effectively. This will demonstrate your ability to handle similar situations at Cross Keys Homes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team right away!
We think you need these skills to ace Customer First Adviser
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. Use examples that show how you've handled queries with empathy and patience, just like we do at StudySmarter.
Showcase Your Communication Skills: As a Customer First Adviser, strong communication is key. In your written application, demonstrate your assertiveness and confidence through clear and concise language. We want to see how you can effectively convey information!
Highlight Relevant Experience: If you've worked face-to-face in customer service before, shout about it! Mention specific situations where you resolved issues on the first contact. This aligns perfectly with our LETS principle and what we value at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Cross Keys Homes
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially those related to empathy and active listening. Be ready to share examples from your past experiences where you successfully resolved customer queries, demonstrating your ability to handle situations calmly.
✨Familiarise Yourself with CKH Services
Make sure you have a solid understanding of Cross Keys Homes' services. This will not only help you answer questions confidently but also show your genuine interest in the role. Prepare some questions about their services to ask during the interview.
✨Practice Your Communication Skills
Since the role requires assertive and confident communication, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you convey your ideas and respond to hypothetical customer scenarios.
✨Be Ready for Flexibility Questions
Given the rota requirements, be prepared to discuss your availability and flexibility. Think about how you can demonstrate your willingness to adapt to different working hours, including evenings and weekends, as this is crucial for the role.
