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- Tasks: Lead a dynamic team in delivering exceptional lettings services and customer experiences.
- Company: Join Cross Keys Homes, a forward-thinking organisation committed to quality housing.
- Benefits: Competitive salary, car allowance, and opportunities for professional growth.
- Why this job: Make a real impact in the community by shaping lettings services.
- Qualifications: Experience in property management and strong leadership skills required.
- Other info: Full clean UK driving licence needed; DBS Check required.
The predicted salary is between 36000 - 38000 £ per year.
£36,100 (in probation) rising to £38,000 + Car Allowance
Peterborough, Shrewsbury Avenue
Full-Time Permanent Monday - Friday 0900 - 1700 Head Office Shrewsbury Avenue, Peterborough
We’re excited to offer a newly created opportunity for a talented and motivated Team Leader Property Lettings to join Cross Keys Homes. This is your chance to step into a fresh role where you can truly make your mark, shaping how we deliver exceptional lettings services and ensuring customers have a smooth, positive journey into their new homes. At CKH, we’re committed to delivering high-quality homes and outstanding customer experiences.
As our new Team Leader, you’ll guide a dedicated team and take ownership of delivering an efficient, customer-focused lettings service that supports our communities and strengthens our reputation. In this key leadership role, you will:
- Lead and motivate a diverse team, ensuring excellent customer service at every stage of the lettings journey.
- Manage the full lettings process from vacancy management to allocations, garage lettings, and mutual exchanges.
- Minimise void periods and drive improvements in key-to-key times.
- Provide expert guidance on legislation, policies, and best practice.
- Oversee budget management, forecasting, and reporting.
- Produce high-quality performance reports and insights for senior management.
- Build strong relationships with internal teams, partner agencies, local authorities, and external stakeholders.
- Support customers requiring temporary or emergency accommodation.
- Champion customer engagement and ensure service improvements reflect customer insight.
You’ll bring:
- Solid understanding of property law, landlord/tenant legislation, nomination agreements, and lettings best practice.
- Background in housing or property management, ideally in a regulated environment.
- Proven success in leading high-performing teams.
- Strong IT skills (Microsoft applications).
- Experience with complaint handling and delivering customer-focused services.
You’ll be:
- A confident decision-maker with strong problem-solving skills.
- An excellent communicator (written, verbal, and presentation).
- Have the ability to influence across teams and build strong working relationships.
- Highly organised, adaptable, and able to work to tight deadlines.
- Comfortable analysing data and reporting on KPIs.
Qualifications:
- Relevant vocational qualification or diploma.
- CIH Level 3 or 4, or working towards (desirable but not essential).
Additional information:
- Full clean UK driving licence.
- Access to an insured vehicle for business use.
- DBS Check required.
If you have the experience and drive to help us achieve our vision, we’d love to hear from you! Please see attached job description for full details of the role. We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay! No agencies please.
Team Leader Property Lettings in Cambridge employer: Cross Keys Homes
Contact Detail:
Cross Keys Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader Property Lettings in Cambridge
✨Tip Number 1
Get to know the company inside out! Research Cross Keys Homes, their values, and their approach to lettings. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local property events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with leading a team and delivering excellent customer service. Practise your answers so you can confidently showcase your skills and problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Team Leader Property Lettings in Cambridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in property lettings and team leadership. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and stakeholders, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect your strong written skills.
Highlight Your Leadership Experience: We’re looking for someone who can lead and motivate a team effectively. Be sure to include examples of how you’ve successfully managed teams in the past, focusing on your approach to customer service and team dynamics.
Apply Through Our Website: To make sure your application gets the attention it deserves, we encourage you to apply directly through our website. It’s the best way for us to receive your details and keep track of your application!
How to prepare for a job interview at Cross Keys Homes
✨Know Your Stuff
Make sure you brush up on property law and lettings best practices. Familiarise yourself with the key legislation and policies that affect the lettings process, as well as any recent changes in the industry. This will show your potential employer that you're not just interested in the role, but that you’re also knowledgeable and ready to lead.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or improved customer service. Be ready to discuss your approach to managing diverse teams and how you handle challenges, as this is crucial for the Team Leader position.
✨Demonstrate Customer Focus
Since the role emphasises delivering exceptional customer experiences, come prepared with examples of how you've engaged with customers in previous roles. Highlight any initiatives you've taken to improve customer satisfaction or streamline processes, as this will resonate well with the interviewers.
✨Be Data Savvy
As the role involves analysing data and reporting on KPIs, be ready to discuss your experience with data management and performance reporting. Bring along any relevant examples of reports you've produced or insights you've gained from data analysis, as this will demonstrate your analytical skills and attention to detail.
