At a Glance
- Tasks: Lead the complaints team to resolve resident issues and improve services.
- Company: Join a forward-thinking organisation dedicated to community welfare.
- Benefits: Competitive salary, car allowance, remote work, and a supportive team environment.
- Other info: Flexible working hours with opportunities for personal growth and development.
- Why this job: Make a real difference by helping residents and enhancing their living experience.
- Qualifications: Experience in housing and strong problem-solving skills required.
The predicted salary is between 49305 - 51900 £ per year.
This is a remote working role with the requirement to visit tenants and head office as necessary, therefore you MUST be commutable within 1 hour of Peterborough, with a clean driving licence and suitably insured vehicle.
Role Details
This is an exciting opportunity to join our complaints team. Complaints Managers are tasked to investigate and improve our services when residents tell us they are unhappy. As we continue to listen and respond to the needs of our residents, we strive to resolve problems quickly and fairly so we have a dedicated team to this important part of our operational service to ensure parity and consistency.
We are seeking an experienced housing professional to join the team to deliver this service, with the overall purpose of:
- Providing a professional, responsive and complaint resolution service to residents, ensuring an empathetic approach at point of contact.
- Delivering a customer centered approach to the handling of feedback and complaint resolution.
- Having an individual autonomy and freedom to solve resident problems or concerns.
- Providing responsive, supportive and thorough investigations to all feedback and complaints.
- Ensuring all investigations are in line with the appropriate policy and procedures that are in place.
- Developing performance information, insights and understanding into the causes for resident feedback and identifying areas for improvement based on learning.
If you think you have what we are looking for and are looking to join a fabulous team, then apply today.
You should know that if we find a great candidate before the closing date we reserve the right to close the campaign so don't leave it until the last minute to apply!
DBS Checks will be undertaken for the successful applicant.
CKH actively seeks to continue to build an inclusive environment for its employees and the communities it serves and welcomes applications from people from all backgrounds.
Complaints Manager in Cambridge employer: Cross Keys Homes
Join a forward-thinking organisation that prioritises employee well-being and professional growth. As a Complaints Manager, you will be part of a supportive team dedicated to enhancing resident satisfaction while enjoying the flexibility of remote work and a competitive salary package. With a strong commitment to inclusivity and continuous improvement, this role offers a unique opportunity to make a meaningful impact in the community while developing your career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Manager in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Complaints Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to complaints management. Think about how you would handle specific scenarios and be ready to share your experiences. We want you to shine when it comes to demonstrating your empathetic approach!
✨Tip Number 3
Don’t forget to research the company culture and values. When you apply through our website, make sure to tailor your responses to show how your personal values align with theirs. This will help you stand out as a candidate who truly fits the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’re the perfect fit for the Complaints Manager position and keep you fresh in their minds.
We think you need these skills to ace Complaints Manager in Cambridge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in complaint resolution and customer service. We want to see how your skills align with the role of Complaints Manager, so don’t hold back!
Showcase Your Empathy:Since this role requires a professional and empathetic approach, share examples in your application that demonstrate your ability to handle complaints sensitively. We love seeing candidates who can connect with residents on a personal level.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Early!:Don’t wait until the last minute to submit your application. We might close the campaign early if we find the right fit, so get your application in through our website as soon as you can!
How to prepare for a job interview at Cross Keys Homes
✨Know Your Stuff
Make sure you understand the role of a Complaints Manager inside out. Familiarise yourself with common complaints in housing and how to resolve them. This will help you demonstrate your expertise and show that you're ready to tackle the challenges head-on.
✨Empathy is Key
Since this role requires an empathetic approach, think about examples from your past where you've successfully handled complaints or difficult situations. Be prepared to share these stories during the interview to showcase your ability to connect with residents and resolve issues effectively.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've identified areas for improvement based on feedback. Highlight your analytical skills and how you've used data to drive change. This will show that you can not only handle complaints but also proactively improve services.
✨Be Ready to Discuss Policies
Familiarise yourself with relevant policies and procedures related to complaint handling in housing. During the interview, be ready to explain how you would ensure investigations align with these guidelines. This demonstrates your attention to detail and commitment to following best practices.
