At a Glance
- Tasks: Manage tenant hazard reports and ensure compliance with Awaabs Law.
- Company: Join a dedicated team focused on safe and compliant housing.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and communication.
- Why this job: Make a real difference in tenants' lives while developing your skills.
- Qualifications: Customer service experience and strong IT skills required.
Remote/Peterborough Monday – Friday (Apply online only)
Are you passionate about ensuring safe and compliant housing? Do you thrive in a role that combines data management, customer service, and regulatory oversight? We’re looking for a dedicated Compliance Coordinator to join our team and help us meet our statutory obligations under Awaabs Law.
About the Role
As our Compliance Coordinator, you’ll be at the forefront of ensuring tenant-reported hazards are addressed swiftly and thoroughly. You’ll manage the end-to-end process from logging reports to overseeing investigations and repairs, ensuring clear communication and timely resolution.
Key Responsibilities
- Receive, log, and triage tenant hazard reports, ensuring urgent issues are prioritised.
- Track all stages of hazard response using robust data systems.
- Provide regular compliance reports to management.
- Ensure investigations and remedial works are initiated within required timescales.
- Communicate empathetically and clearly with tenants, including written summaries within 3 working days.
- Monitor contractor performance against Awaabs Law standards.
- Maintain accurate records and analyse trends to identify risks and improvement opportunities.
What We’re Looking For
Essential:
- Experience in customer service, complaint resolution, and report writing.
- Strong IT skills, especially in Microsoft Office.
- Excellent verbal and written communication.
- Ability to work independently and as part of a team.
- Strong organisational and influencing skills.
- Calm and tactful approach under pressure.
- Commitment to delivering excellent customer service.
Desirable:
- Experience in a performance-focused environment.
The full job description is available below.
Awaabs Law Compliance Co-ordinator employer: Cross Keys Homes
Cross Keys Homes is an exceptional employer located in Peterborough, offering a supportive and inclusive work culture that prioritises employee growth and development. As a Home Ownership Services Coordinator, you will benefit from a collaborative environment where your contributions are valued, alongside opportunities for professional advancement in the housing sector. Join us to make a meaningful impact in the community while enjoying a fulfilling career with a focus on customer service excellence.
