At a Glance
- Tasks: Manage key client relationships and ensure their satisfaction with employee benefits.
- Company: Join the Cross Family of Agencies, a leader in employee benefits.
- Benefits: Competitive salary, comprehensive benefits, and 401k match.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a real impact by helping clients navigate their employee benefits.
- Qualifications: Experience in account management and excellent communication skills required.
The predicted salary is between 110000 - 110000 £ per year.
The Cross Family of Agencies welcomes you. We need your talent and expertise.
Position Purpose
The Executive Senior Account Manager is primarily responsible for fostering and maintaining long-term relationships with key clients. This role will serve as the primary point of contact for escalated service issues, ensuring client satisfaction and loyalty. The Executive Senior Account Manager will also collaborate closely with various internal teams and insurance carriers to effectively meet client needs and drive business growth.
Responsibilities
- Client Relationship Management: Serve as the primary point of contact for client inquiries and escalated service issues. Foster strong relationships with clients and their employees. Proactively identify and address client needs to ensure satisfaction and loyalty. Develop mutually respectful relationships with the carriers that will allow you to engage in conversations and negotiations on the clients behalf.
- Account Management: Oversee the overall management and oversight of assigned agency accounts. Provide marketing and underwriting support for new and renewed accounts. Demonstrate expertise in Fully Insured, Self-Funded, Level Funded, and Captive accounts. Collect and review census data for renewal and marketing purposes. Prepare spreadsheets, proposals, and thorough analyses of options. Ensure successful and timely implementation of new and renewed accounts. Coordinate communication and enrollment materials. Conduct employee open enrollment meetings. Manage compliance items, including 5500s, SPDs, and PCORI. Serve as an intermediary between employers, employees, and insurance carriers for dispute resolution. Review certificates and contracts to ensure they meet client expectations and warranty requirements. Stay updated on industry developments and regulations. Provide education and support on enrollment platforms and options.
- Team Collaboration: Build strong partnerships with Producers, Account Executives, and Support Teams. Contribute positively to the overall success of the Cross Employee Benefits team.
- Additional Responsibilities: Attend and complete required training sessions and assignments. Adhere to department and agency processes and standards. Perform other tasks as needed or assigned. Maintain accurate databases and files.
Qualifications and Requirements
- College degree preferred, but a high school diploma with a minimum three years of experience in employee benefit account management is required.
- New Hampshire agent's license in Health and Life.
- Excellent communication skills to effectively interact with insurance companies, clients, and prospects.
- High level of patience, empathy, and the ability to work under pressure.
- Intermediate proficiency in Microsoft Word, Excel, and PowerPoint.
- Experience with Salesforce is preferred.
- Strong problem-solving and analytical skills.
- Ability to compose clear and accurate correspondence.
- Creative and effective problem-solving skills.
Compensation: The base salary range for this role is $90,000-$110,000 annually. Actual compensation will be based on factors including location, skills, experience, and internal equity. Cross Insurance offers a comprehensive benefits package, including but not limited to: Medical; Dental; Vision; Life / AD&D; Short and Long-Term Disability; 401k (with match); HSA/FSA/DCA options; Paid Time Off; and more.
Executive Senior Account Manager, Employee Benefits in Manchester employer: Cross Insurance
At Cross Insurance, we pride ourselves on being an exceptional employer that values talent and fosters a collaborative work environment. As an Executive Senior Account Manager in Employee Benefits, you will enjoy a comprehensive benefits package, opportunities for professional growth, and the chance to build meaningful relationships with clients and colleagues alike. Our supportive culture encourages innovation and teamwork, making it a rewarding place to advance your career in the heart of New Hampshire.
StudySmarter Expert Advice🤫
We think this is how you could land Executive Senior Account Manager, Employee Benefits in Manchester
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Cross Insurance. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Executive Senior Account Manager, Employee Benefits in Manchester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Cross Insurance.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Cross Insurance's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Cross Insurance
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Cross Insurance.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Cross Insurance will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Cross Insurance employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
