At a Glance
- Tasks: Support daily operations, supervise staff, and ensure smooth service in a vibrant environment.
- Company: Cross Hands, a community-focused food and beverage company in Carmarthen.
- Benefits: Full-time role with opportunities for career growth in hospitality management.
- Other info: Flexible hours and a chance to develop your career in a thriving industry.
- Why this job: Join a dynamic team and make a real impact on customer experiences.
- Qualifications: Experience in hospitality, strong leadership, and excellent customer service skills.
The predicted salary is between 31500 - 38500 £ per year.
Company Description
Cross Hands is a United Kingdom–based food and beverages company serving customers in the Carmarthen area and beyond.
The business focuses on delivering quality food, drink, and service in a welcoming, community-oriented environment.
Team members work closely together to maintain high standards of hygiene, safety, and customer satisfaction.
As the company grows, Cross Hands offers opportunities for individuals to develop their careers in hospitality and food service management.
Role Description
The Assistant Manager is a full-time, on-site role based in Carmarthen.
This position supports daily operations, including supervising staff, coordinating schedules, and ensuring smooth service across the venue.
The Assistant Manager helps maintain quality standards for food, beverages, and customer experience, and monitors compliance with health and safety regulations.
Responsibilities include handling customer inquiries and feedback, assisting with inventory management and ordering, and supporting cash handling and basic financial reporting.
The role also contributes to training new team members, implementing company policies, and working closely with the Manager to meet performance and service goals.
Qualifications
- Experience in food and beverage or hospitality operations, including front-of-house service and basic back-of-house procedures.
- Demonstrated team leadership skills, with the ability to supervise, motivate, and support staff in a fast-paced environment.
- Strong customer service and communication skills, with a focus on resolving issues and maintaining a positive guest experience.
- Organizational and time management abilities, including scheduling, coordinating tasks, and handling multiple priorities.
- Basic understanding of health, safety, and hygiene standards relevant to food and beverage establishments.
- Comfort with cash handling, point-of-sale systems, and simple administrative or reporting tasks.
- Ability to work flexible hours, including evenings, weekends, and holidays as required by the business.
- Previous supervisory or assistant management experience in hospitality or retail is preferred; relevant training or qualifications in hospitality or business are an advantage.
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Assistant Manager in Carmarthen employer: Cross Hands
Cross Hands is an exceptional employer that prioritises a supportive and community-focused work culture in the heart of Carmarthen. With a commitment to employee growth, team members are encouraged to develop their careers in hospitality and food service management while enjoying a collaborative environment that values high standards of service and customer satisfaction. The company offers flexible working hours and opportunities for training, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Carmarthen
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Cross Hands. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Cross Hands
Don't be shy about reaching out to Cross Hands directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager in Carmarthen
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Cross Hands and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Cross Hands
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
