At a Glance
- Tasks: Lead transformation initiatives for retail and CPG customers using AI operations.
- Company: Innovative company redefining enterprise operations with AI technology.
- Benefits: Competitive salary, equity participation, unlimited AI tools, and flexible remote work.
- Other info: Join a dynamic team with significant growth opportunities and direct collaboration with executives.
- Why this job: Make a real impact in the retail and CPG sectors while driving innovation.
- Qualifications: Experience in retail or CPG, strong stakeholder engagement, and transformation leadership.
The predicted salary is between 70000 - 90000 £ per year.
About Our Client
Our Client is building an AI operations platform that enables enterprise organizations to automate complex end-to-end business processes through AI agents. Rather than simply assisting users, the platform executes real operational work across systems, workflows, and business functions. Starting with retail and consumer packaged goods (CPG) organizations, the company is helping enterprise teams eliminate manual processes, improve operational efficiency, and unlock measurable business outcomes. With strong traction and a rapidly growing customer base, Our Client is building a category-defining platform at the intersection of AI, automation, and enterprise operations.
Location: United Kingdom (Remote)
Employment Type: Full-Time
Compensation: €110,000 – €220,000 + Meaningful Equity
Seniority: Mid-Senior Level
Key Responsibilities
- Lead enterprise transformation initiatives for retail and CPG customers
- Build executive-level business cases tied to measurable financial outcomes
- Partner directly with COOs, CFOs, business unit leaders, and executive stakeholders
- Define transformation roadmaps and prioritize high-impact operational opportunities
- Drive adoption and organizational change across customer teams
- Establish success metrics, baseline measurements, and ROI frameworks
- Present transformation progress and business results to executive leadership and boards
- Identify expansion opportunities and support enterprise-wide rollouts
- Collaborate closely with product, engineering, and leadership teams
- Act as the strategic bridge between technology capabilities and business value
Requirements
- Experience within retail, FMCG, or consumer packaged goods organizations
- Background in a top-tier consulting firm (MBB, Big 4, or equivalent)
- Experience leading business transformation initiatives
- Proven ability to engage and influence C-level stakeholders
- Strong commercial and financial acumen
- Experience developing business cases and outcome measurement frameworks
- Track record of driving operational change and organizational adoption
- Ability to work independently in a high-growth environment
- Willingness to travel as required for customer engagements
Preferred Qualifications
- Experience leading multi-country or multi-business-unit transformation programs
- Exposure to automation, workflow platforms, AI, or digital transformation initiatives
- Experience with retail operations, category management, supply chain, or finance operations
- Additional European language skills (French, Czech, Nordic languages)
- Experience scaling pilots into enterprise-wide programs
What We Offer
- Competitive compensation package (€110,000 – €220,000)
- Meaningful equity participation
- Unlimited AI tooling budget
- High level of ownership and autonomy
- Opportunity to help define a new category in enterprise AI
- Direct collaboration with founders and executive leadership
- Exposure to some of the most innovative retail and CPG organizations
- Flexible remote working environment
- Significant long-term growth opportunities
If you're passionate about retail, AI, enterprise transformation, and driving real business outcomes, we'd love to hear from you...
Retail & CPG Transformation Lead (AI Operations Platform) in Manchester employer: Cross Border Talents
Our Client is an exceptional employer, offering a dynamic and innovative work environment where you can lead transformative initiatives in the retail and CPG sectors. With a competitive compensation package, meaningful equity participation, and unlimited access to AI tools, employees enjoy a high level of ownership and autonomy while collaborating directly with founders and executive leadership. The flexible remote working setup and significant long-term growth opportunities make this an ideal place for those passionate about driving impactful change in enterprise operations.
StudySmarter Expert Advice🤫
We think this is how you could land Retail & CPG Transformation Lead (AI Operations Platform) in Manchester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Cross Border Talents, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Cross Border Talents!
We think you need these skills to ace Retail & CPG Transformation Lead (AI Operations Platform) in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Cross Border Talents, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Cross Border Talents and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Cross Border Talents that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Cross Border Talents
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
