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- Tasks: Assist customers with telecom products and services, solving problems and providing support.
- Company: Join a dynamic international customer service team in Porto.
- Benefits: Competitive salary, meal allowance, performance bonuses, and private health insurance.
- Why this job: No experience needed; full training provided to help you succeed.
- Qualifications: Fluent in French and a passion for helping others.
- Other info: Enjoy a structured, team-oriented environment with flexible schedules.
The predicted salary is between 930 - 1302 £ per month.
We are hiring Customer Support Agents to join an international customer service operation supporting telecom products and services. This role is for candidates who enjoy helping people, solving problems, and working in a structured, team-oriented environment. No previous experience is required — full training is provided.
You will assist customers across multiple channels with topics such as subscriptions, billing inquiries, technical troubleshooting, and general account questions, ensuring a smooth and positive customer experience on every interaction.
What you’ll do:
- Handle incoming customer calls and service requests
- Welcome and guide customers with clarity and professionalism
- Provide personalized solutions based on customer needs
- Accurately document interactions using internal systems
- Collaborate with teammates to maintain service quality
Requirements:
- Native or C2 level French
- Good communication skills and customer-focused mindset
- Comfortable with rotating schedules (Mon–Sat, 7:00–19:00)
Offer:
- Base salary: 930€ x14
- Meal allowance: 9€/day
- Performance bonus (up to 100€ x12)
- Private health insurance after 4 months
- Transportation reimbursement (up to 40€)
French Speaking Customer Support Agent in London employer: Cross Border Talents
Contact Detail:
Cross Border Talents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Customer Support Agent in London
✨Tip Number 1
Get to know the company! Research their values, mission, and the products they offer. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, make sure you can express yourself clearly and confidently. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the easiest way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining our awesome team in Porto!
We think you need these skills to ace French Speaking Customer Support Agent in London
Some tips for your application 🫡
Craft a Catchy CV: Your CV is your first impression, so make it count! Highlight your language skills and any customer service experience, even if it's informal. Keep it clear and concise, and don’t forget to tailor it to the role!
Show Off Your Communication Skills: Since this role is all about helping customers, let your communication skills shine through in your application. Use friendly and professional language, and maybe include a brief example of how you’ve helped someone in the past.
Be Yourself: We want to see the real you! Don’t be afraid to let your personality come through in your application. Share why you’re passionate about customer support and how you can contribute to our team.
Apply Through Our Website: To make sure your application gets to us quickly, apply through our website. It’s super easy and ensures we see your application right away. We can’t wait to hear from you!
How to prepare for a job interview at Cross Border Talents
✨Brush Up on Your French
Since this role requires native or C2 level French, make sure you're comfortable speaking and understanding the language. Practise common customer service phrases and scenarios in French to show your fluency during the interview.
✨Know the Company and Its Products
Do a bit of research on the telecom products and services that the company offers. Being knowledgeable about what you’ll be supporting will impress the interviewers and show that you’re genuinely interested in the role.
✨Prepare for Common Customer Scenarios
Think about how you would handle typical customer inquiries, like billing questions or technical issues. Prepare some examples of how you would provide personalised solutions, as this will demonstrate your problem-solving skills.
✨Show Your Team Spirit
This role is all about collaboration, so be ready to discuss how you work well in a team. Share examples from past experiences where you’ve successfully collaborated with others to achieve a common goal.
