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- Tasks: Assist customers and manage administrative tasks in a dynamic environment.
- Company: Kito Crosby Group, a leader in premium lifting accessories.
- Benefits: Gain valuable experience, training, and a supportive team atmosphere.
- Other info: Opportunity for growth and development in a diverse team.
- Why this job: Join a company known for quality and exceptional customer service.
- Qualifications: 5 GCSEs or equivalent, strong communication, and organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
About the Company
The Kito Crosby Group manufactures premium accessories used in lifting and material handling applications for a wide range of industries. The company is known for its uncompromising quality, premier customer service, and world-class training programs, offering a broad range of products suitable for the most demanding operating conditions. Products include wire rope clips, hooks, shackles, lifting clamps, hoist rings, overhaul balls, snatch blocks, crane blocks, and sheaves. The Company serves the land-based and offshore energy, construction and infrastructure, cargo handling and towing, marine, mining, and transportation industries.
About the Role
- Operational Administration: Organising weekly packs for operations, processing of calibration orders, including raising pro-forma invoices, chasing proforma invoices for payment, processing and printing calibration certificates, invoicing any despatched goods, assisting customers with follow up of calibration progress.
- Customer Service: Answering calls and enquiries, sending quotes to customers, loading new orders, requesting lead times for orders and quotes from Operations, processing repair orders.
- General: Supporting colleagues across the team where required, other duties consistent with the scope/grade of the position as may be required from time to time.
Qualifications
Minimum of 5 GCSEs or equivalent at Grade C or above (including English, Maths), or equivalent training or experience. Associated work-related Degree.
Required Skills
- Previous office administration.
- Proficient in Microsoft Office Suite.
- Strong administrative experience with a focus on organisational skills.
- Excellent phone etiquette and communication abilities.
- Familiarity with data entry tasks.
- Customer focused and committed to ongoing service improvement, responsive to internal and external customer needs.
- A good team player with the skills to work within a diverse team.
- Cool and calm under pressure, has organisational skills, integrity, follow-through on tasks, attention to detail.
- Understands the basics and importance of Health and Safety procedures.
- Willingness and aptitude to undergo further training.
- Hold a full UK driving license - is an advantage.
- Eligible to work in the U.K.
Customer Service Specialist in Southampton employer: Crosby Straightpoint
Contact Detail:
Crosby Straightpoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Southampton
✨Tip Number 1
Get to know the company inside out! Research Kito Crosby Group's products and values so you can show off your knowledge during interviews. This will help us see that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone etiquette! Since you'll be handling customer calls, it’s crucial to sound friendly and professional. We recommend doing mock calls with friends to get comfortable before the real deal.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed tasks or projects in the past. We love seeing candidates who can juggle multiple responsibilities while keeping everything on track.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else!
We think you need these skills to ace Customer Service Specialist in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Specialist role. Highlight your previous office administration experience and any customer service achievements to show us you’re the right fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your organisational skills can benefit our team. Keep it friendly and professional!
Show Off Your Skills: Don’t forget to mention your proficiency in Microsoft Office Suite and any relevant training or qualifications. We love seeing candidates who are committed to ongoing service improvement and have a keen eye for detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Crosby Straightpoint
✨Know the Company Inside Out
Before your interview, take some time to research The Kito Crosby Group. Understand their products, industries they serve, and their commitment to quality and customer service. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Specialist, your ability to communicate effectively is key. Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your phone etiquette and how you ensure customer satisfaction.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you manage multiple tasks, prioritise your workload, and maintain attention to detail. You might even want to share a specific instance where your organisational skills made a difference in your previous job.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training programmes, or how success is measured in this role. This not only shows your interest but also helps you determine if the company is the right fit for you.