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- Tasks: Assist customers and manage administrative tasks in a dynamic environment.
- Company: Join Kito Crosby Group, a leader in premium lifting accessories.
- Benefits: Gain valuable experience, training, and a supportive team atmosphere.
- Other info: Opportunity for growth and development in a diverse team.
- Why this job: Be part of a company that values quality and customer service excellence.
- Qualifications: 5 GCSEs or equivalent; strong communication and organisational skills required.
The predicted salary is between 25000 - 30000 £ per year.
About the Company
The Kito Crosby Group manufactures premium accessories used in lifting and material handling applications for a wide range of industries. The company is known for its uncompromising quality, premier customer service, and world-class training programs, offering a broad range of products suitable for the most demanding operating conditions. Products include wire rope clips, hooks, shackles, lifting clamps, hoist rings, overhaul balls, snatch blocks, crane blocks, and sheaves. The Company serves the land-based and offshore energy, construction and infrastructure, cargo handling and towing, marine, mining, and transportation industries.
About the Role
- Operational Administration: Organising weekly packs for operations, processing of calibration orders, including raising pro-forma invoices, chasing proforma invoices for payment, processing and printing calibration certificates, invoicing any despatched goods, assisting customers with follow up of calibration progress.
- Customer Service: Answering calls and enquiries, sending quotes to customers, loading new orders, requesting lead times for orders and quotes from Operations, processing repair orders.
- General: Supporting colleagues across the team where required, other duties consistent with the scope/grade of the position as may be required from time to time.
Qualifications
- Minimum of 5 GCSEs or equivalent at Grade C or above (including English, Maths), or equivalent training or experience.
Required Skills
- Previous office administration experience.
- Proficient in Microsoft Office Suite.
- Strong administrative experience with a focus on organisational skills.
- Excellent phone etiquette and communication abilities.
- Familiarity with data entry tasks.
- Customer focused and committed to ongoing service improvement, responsive to internal and external customer needs.
- A good team player with the skills to work within a diverse team.
- Cool and calm under pressure, with organisational skills, integrity, follow-through on tasks, and attention to detail.
- Understands the basics and importance of Health and Safety procedures.
- Willingness and aptitude to undergo further training.
- Hold a full UK driving license - is an advantage.
- Eligible to work in the U.K.
Customer Service Specialist in Hampshire employer: Crosby Straightpoint
Contact Detail:
Crosby Straightpoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Hampshire
✨Tip Number 1
Get to know the company inside out! Research Kito Crosby Group's products and values so you can show off your knowledge during interviews. This will help us see that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone etiquette! Since you'll be handling customer calls, it’s crucial to sound friendly and professional. We recommend doing mock calls with friends to get comfortable before the real deal.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed tasks or projects in the past. We love seeing candidates who can juggle multiple responsibilities while keeping everything on track.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen to join our team!
We think you need these skills to ace Customer Service Specialist in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Specialist role. Highlight your previous office administration experience and any customer service roles you've had. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at Kito Crosby Group. Share specific examples of how you've excelled in customer service and administration, and let your personality come through.
Show Off Your Skills: Don’t forget to mention your proficiency in Microsoft Office Suite and any relevant organisational skills. We love a good detail-oriented candidate, so be sure to showcase your attention to detail and ability to stay cool under pressure!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Crosby Straightpoint
✨Know Your Stuff
Before the interview, make sure you understand Kito Crosby Group's products and services. Familiarise yourself with their premium accessories and the industries they serve. This will show your genuine interest in the company and help you answer questions more confidently.
✨Show Off Your Skills
Highlight your previous office administration experience and proficiency in Microsoft Office Suite during the interview. Be ready to provide examples of how you've used these skills in past roles, especially in customer service scenarios. This will demonstrate your capability to handle the responsibilities of the Customer Service Specialist role.
✨Practice Your Communication
Since excellent phone etiquette and communication abilities are key for this position, practice answering common customer service questions. You could even role-play with a friend to get comfortable with responding to enquiries and sending quotes. This will help you sound calm and professional during the actual interview.
✨Be a Team Player
Emphasise your ability to work well within a diverse team. Prepare examples of how you've supported colleagues in previous roles or contributed to team success. This will align with the company's values and show that you're not just focused on individual tasks but also on team dynamics.