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For Companies At a Glance
- Tasks: Support customers and manage orders in a dynamic office environment.
- Company: Join Kito Crosby Group, a leader in premium lifting accessories.
- Benefits: Gain valuable experience, training, and a supportive team atmosphere.
- Other info: Opportunity for growth and development in a diverse team.
- Why this job: Be part of a company that values quality and customer service excellence.
- Qualifications: 5 GCSEs or equivalent, strong admin skills, and a customer-focused mindset.
The predicted salary is between 25000 - 32000 £ per year.
About the Company
The Kito Crosby Group manufactures premium accessories used in lifting and material handling applications for a wide range of industries. The company is known for its uncompromising quality, premier customer service, and "world-class" training programs, offering a broad range of products suitable for the most demanding operating conditions. Products include wire rope clips, hooks, shackles, lifting clamps, hoist rings, overhaul balls, snatch blocks, crane blocks, and sheaves. The Company serves the land-based and offshore energy, construction and infrastructure, cargo handling and towing, marine, mining, and transportation industries.
About the Role
- Operational Administration: Organising weekly packs for operations, processing calibration orders (including raising pro-forma invoices), chasing proforma invoices for payment, processing and printing calibration certificates, invoicing any despatched goods, assisting customers with follow-up of calibration progress.
- Customer Service: Answering calls and enquiries, sending quotes to customers, loading new orders, requesting lead times for orders and quotes from Operations, processing repair orders.
- General: Supporting colleagues across the team where required, other duties consistent with the scope/grade of the position as may be required from time to time.
Qualifications
- Minimum of 5 GCSEs or equivalent at Grade C or above (including English, Maths), or equivalent training or experience.
- Associated work-related Degree.
Required Skills
- Previous office administration experience.
- Proficient in Microsoft Office Suite.
- Strong administrative experience with a focus on organisational skills.
- Excellent phone etiquette and communication abilities.
- Familiarity with data entry tasks.
- Customer focused and committed to ongoing service improvement, responsive to internal and external customer needs.
- A good team player with the skills to work within a diverse team.
- Cool and calm under pressure, with organisational skills, integrity, follow-through on tasks, and attention to detail.
- Understands the basics and importance of Health and Safety procedures.
- Willingness and aptitude to undergo further training.
- Hold a full UK driving license - is an advantage.
- Eligible to work in the U.K.
Locations
Customer Service Specialist in Hampshire, Waterlooville employer: Crosby Straightpoint
Contact Detail:
Crosby Straightpoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Hampshire, Waterlooville
✨Tip Number 1
Get to know the company inside out! Research Kito Crosby Group's products and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone etiquette! Since you'll be handling customer calls, it’s crucial to sound professional and friendly. Try role-playing with a friend to get comfortable with common customer service scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Specialist in Hampshire, Waterlooville
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Specialist role. Highlight your previous office administration experience and any customer service roles you've had, as we want to see how you can contribute to our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at Kito Crosby Group. Mention specific examples of how you've excelled in customer service or administrative tasks in the past.
Show Off Your Skills: Don’t forget to mention your proficiency in Microsoft Office Suite and any organisational skills you possess. We love seeing candidates who are cool under pressure and have a keen eye for detail, so make sure to showcase these traits!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and eager to join our team!
How to prepare for a job interview at Crosby Straightpoint
✨Know the Company Inside Out
Before your interview, take some time to research The Kito Crosby Group. Understand their products and the industries they serve. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service abilities. Think of situations where you resolved issues or improved customer satisfaction. This is crucial for a role focused on customer interactions.
✨Demonstrate Organisational Skills
Since the role involves operational administration, be ready to discuss how you manage tasks and prioritise work. You could mention tools or methods you use to stay organised, which will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows you're engaged and thinking about your future with the company.