At a Glance
- Tasks: Provide technical support and manage diverse IT projects in a collaborative team.
- Company: Join a forward-thinking company with a supportive culture in Grantham.
- Benefits: Enjoy flexi-time, 25+ days leave, and opportunities for early pay.
- Other info: Potential for permanent role after the contract; great career development.
- Why this job: Make a real impact on IT systems while growing your skills.
- Qualifications: Experience in 2nd line support and Microsoft 365 administration required.
The predicted salary is between 32705 - 32705 € per year.
Location: Grantham, Lincolnshire - HQ Grantham (Based in the Grantham Office with some flexibility to work from home on occasion)
Salary: £32,705.97 per annum + excellent benefits (12-Month FTC) x 2 Positions (possibility that one role may go permanent at the end of the FTC)
Hours: 39 hours per week
Benefits: Flexi-time, 25+ days annual leave, Early Pay, Cycle to Work, Blue Light Card
The Role
We are looking for a proactive IT Engineer to join a small, collaborative IT team. You will act as a key escalation point for complex 2nd line incidents, ensuring our hardware, software, and cloud networks remain secure and reliable. This isn't just a ticket-clearing role; you’ll have the opportunity to work on diverse IT projects and help shape our technical infrastructure.
Key Responsibilities
- Technical Support: Resolve escalated incidents across hardware, software, and networks.
- M365 Administration: Manage Microsoft 365 and related cloud technologies.
- Security & Compliance: Maintain systems in line with data protection and security standards.
- Documentation: Develop SOPs and knowledge base articles to streamline operations.
- Project Support: Assist the IT Manager with infrastructure and deployment projects.
What You’ll Need
- Strong experience in 2nd line technical support.
- Deep familiarity with Microsoft 365 administration.
- A methodical approach to problem-solving and troubleshooting.
- Excellent communication skills and a 'tech-curious' mindset.
Why Apply?
- Variety: Move beyond basic support into project-based work.
- Collaboration: Join a supportive team where your ideas are encouraged.
- Impact: Take ownership of systems and influence how IT is delivered.
We are an equal opportunities employer. We reserve the right to close this vacancy early if a suitable candidate is found.
IT Engineer employer: Crooton
Join our dynamic team in Grantham, where we prioritise employee well-being and professional growth. With benefits like flexi-time, generous annual leave, and opportunities to engage in impactful IT projects, we foster a collaborative work culture that values your contributions. As an IT Engineer, you'll not only enhance your technical skills but also play a crucial role in shaping our IT infrastructure in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common IT scenarios. We recommend role-playing with a friend to nail your responses and show off your problem-solving skills.
✨Tip Number 3
Show your tech curiosity! During interviews, ask insightful questions about their projects and technologies. This shows you're genuinely interested and ready to contribute.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace IT Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 2nd line technical support and Microsoft 365 administration. We want to see how your skills match the role, so don’t be shy about showcasing your tech-curious mindset!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the IT Engineer position and how you can contribute to our collaborative team. Keep it friendly and professional – we love a good story!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled complex incidents in the past. We’re looking for a methodical approach, so share specific challenges and how you resolved them. This will help us see your troubleshooting prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Crooton
✨Know Your Tech Inside Out
Make sure you brush up on your 2nd line support skills and Microsoft 365 administration. Be ready to discuss specific incidents you've resolved in the past and how you approached them. This will show that you’re not just familiar with the tech, but you can also handle complex issues.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled tricky problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your methodical approach to troubleshooting, which is key for this role.
✨Communicate Clearly and Confidently
Since excellent communication skills are a must, practice explaining technical concepts in simple terms. You might be asked to explain how you would resolve an incident to someone without a technical background, so keep it clear and concise.
✨Be Ready to Discuss Projects
This role involves project support, so think about any relevant projects you've worked on. Be prepared to discuss your role, the challenges faced, and the outcomes. Showing your enthusiasm for project-based work will set you apart from other candidates.
