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For Companies At a Glance
- Tasks: Provide tech support and turn customer queries into sales opportunities.
- Company: Dynamic company in Westerham with a focus on innovation and growth.
- Benefits: Competitive salary, commission, guaranteed bonus, and weekends off.
- Other info: Comprehensive training provided and uncapped earning potential.
- Why this job: Join a vibrant team and boost your career while earning great rewards.
- Qualifications: Sales experience, strong IT skills, and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
Location: Westerham, Kent (TN16) | Contract: Permanent, Full-Time
Hours: Mon-Fri, 8:30 AM - 5:00 PM
Earnings: Competitive Salary + Commission + Annual Bonus (Guaranteed Bonus*)
The Opportunity
Are you a tech-savvy communicator with a knack for closing deals? We are looking for an Inbound Customer Service Representative who can balance expert technical support with a sharp sales mindset. Based in our Westerham office, you'll be the face of the brand, turning support queries into sales opportunities.
Why Join Us?
- Guaranteed Bonus: Kickstart your earnings with a guaranteed bonus during your first two months of training.
- Uncapped Potential: Competitive base salary plus a performance-driven commission and annual bonus scheme.
- Weekends Off: Enjoy a healthy work-life balance with a standard Monday-Friday schedule.
- Expert Training: A comprehensive 2-week training program to ensure you hit the ground running.
The Role
You won't just be answering phones; you'll be solving problems and driving revenue through:
- Technical Support: Providing guidance via phone, live chat, and email.
- Sales through Service: Identifying out-of-warranty needs and matching customers with the right products.
- Target Excellence: Meeting KPIs and sales goals by understanding product features and benefits.
- System Mastery: Navigating multi-monitor setups and CRMs (Salesforce/HubSpot) to keep records precise.
What We're Looking For
- The Closer: A proven track record in sales or a target-driven service environment.
- The Techie: Strong IT skills and the ability to learn new software quickly.
- The Communicator: Exceptional verbal and written skills with a "customer-first" attitude.
- The Pro: Experience in retail, hospitality, B2B, or call centers is highly valued.
Ready to level up your career and your paycheck?
Locations
Service Sales Representative (Permanent) in Guildford, Surrey employer: Crooton
Contact Detail:
Crooton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Sales Representative (Permanent) in Guildford, Surrey
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This way, when you chat with them, you can show off your knowledge and enthusiasm, making you stand out as a candidate who truly gets what they’re about.
✨Tip Number 2
Practice your pitch! Prepare a quick summary of your experience and how it relates to the role. When you get that chance to speak with someone from the company, you’ll be ready to impress them with your confidence and clarity.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and ready to take that next step in your career.
We think you need these skills to ace Service Sales Representative (Permanent) in Guildford, Surrey
Some tips for your application 🫡
Show Off Your Sales Skills: When you're writing your application, make sure to highlight any sales experience you have. We want to see how you've closed deals or met targets in the past. Use specific examples to show us what you're capable of!
Be Tech-Savvy: Since we're looking for someone who can handle technical support, mention any relevant IT skills or software you've used. If you've worked with CRMs like Salesforce or HubSpot, let us know! We love a candidate who can hit the ground running.
Customer-First Attitude: Your written application should reflect a customer-first mindset. Share experiences where you went above and beyond for a customer. This will show us that you understand the importance of great service in driving sales.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Crooton
✨Know Your Tech
Brush up on your technical knowledge before the interview. Familiarise yourself with common software and tools like Salesforce or HubSpot, as well as the products you'll be selling. This will help you answer questions confidently and show that you're ready to tackle technical support queries.
✨Show Off Your Sales Skills
Prepare examples of your past sales successes. Think about specific situations where you turned a customer query into a sale. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your ability to meet KPIs and drive revenue.
✨Practice Your Communication
Since this role requires exceptional verbal and written skills, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you convey information and maintain a 'customer-first' attitude throughout.
✨Understand the Company Culture
Research the company’s values and culture. Be prepared to discuss why you want to work there and how you align with their mission. Showing that you understand their brand and can represent it well will set you apart from other candidates.