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For Companies At a Glance
- Tasks: Provide tech support and turn customer queries into sales opportunities.
- Company: Dynamic company in Westerham with a focus on customer service and sales.
- Benefits: Competitive salary, commission, guaranteed bonus, and weekends off.
- Other info: Enjoy a balanced work-life with a supportive team environment.
- Why this job: Kickstart your career with expert training and uncapped earning potential.
- Qualifications: Sales experience, strong IT skills, and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
Location: Westerham, Kent (TN16) | Contract: Permanent, Full-Time
Hours: Mon-Fri, 8:30 AM - 5:00 PM
Earnings: Competitive Salary + Commission + Annual Bonus (Guaranteed Bonus*)
The Opportunity
Are you a tech-savvy communicator with a knack for closing deals? We are looking for an Inbound Customer Service Representative who can balance expert technical support with a sharp sales mindset. Based in our Westerham office, you'll be the face of the brand, turning support queries into sales opportunities.
Why Join Us?
- Guaranteed Bonus: Kickstart your earnings with a guaranteed bonus during your first two months of training.
- Uncapped Potential: Competitive base salary plus a performance-driven commission and annual bonus scheme.
- Weekends Off: Enjoy a healthy work-life balance with a standard Monday-Friday schedule.
- Expert Training: A comprehensive 2-week training program to ensure you hit the ground running.
The Role
You won't just be answering phones; you'll be solving problems and driving revenue through:
- Technical Support: Providing guidance via phone, live chat, and email.
- Sales through Service: Identifying out-of-warranty needs and matching customers with the right products.
- Target Excellence: Meeting KPIs and sales goals by understanding product features and benefits.
- System Mastery: Navigating multi-monitor setups and CRMs (Salesforce/HubSpot) to keep records precise.
What We're Looking For
- The Closer: A proven track record in sales or a target-driven service environment.
- The Techie: Strong IT skills and the ability to learn new software quickly.
- The Communicator: Exceptional verbal and written skills with a "customer-first" attitude.
- The Pro: Experience in retail, hospitality, B2B, or call centers is highly valued.
Ready to level up your career and your paycheck?
Locations
Sales & Service Representative (Permanent) in Guildford, Surrey employer: Crooton
Contact Detail:
Crooton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Service Representative (Permanent) in Guildford, Surrey
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! Think about how you can turn customer service scenarios into sales opportunities. Role-play with a friend or in front of the mirror to nail that confident delivery.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to take that next step in your career.
We think you need these skills to ace Sales & Service Representative (Permanent) in Guildford, Surrey
Some tips for your application 🫡
Show Off Your Sales Skills: When you're writing your application, make sure to highlight any sales experience you have. We want to see how you've closed deals or met targets in the past. Use specific examples to show us what you're capable of!
Tech Savvy? Prove It!: Since we're looking for someone with strong IT skills, don't forget to mention any relevant software or tools you're familiar with. If you've used CRMs like Salesforce or HubSpot, let us know! We love a candidate who can hit the ground running.
Customer-First Attitude: Your written application should reflect your customer-first mindset. Share experiences where you've gone above and beyond for customers. This will show us that you understand the importance of exceptional service in driving sales.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Crooton
✨Know Your Products Inside Out
Before the interview, make sure you understand the products and services offered by the company. Familiarise yourself with their features and benefits so you can confidently discuss how they meet customer needs.
✨Show Off Your Tech Skills
Since this role requires strong IT skills, be prepared to demonstrate your technical knowledge. Brush up on common software like Salesforce or HubSpot, and be ready to explain how you've used technology to enhance customer service in the past.
✨Practice Your Sales Pitch
Think of scenarios where you turned a customer query into a sale. Prepare a few examples to share during the interview, highlighting your sales techniques and how you identified customer needs effectively.
✨Emphasise Your Communication Skills
As a Customer Service & Sales Representative, communication is key. Be ready to showcase your verbal and written skills. Consider preparing a brief introduction about yourself that reflects your 'customer-first' attitude and enthusiasm for the role.