Sales Administrator / Customer Service Executive
Location:
Barnstaple, Devon (EX31 3ZD)
Salary:
£27,495 per annum
Hours & Contract:
Full-time (37.5 hours/week), Permanent
Working Arrangement:
100% Office-based
About Us
Associated Optical is a leading UK distributor of specialist optical products, eyewear, and low vision aids, serving independent opticians, hospitals, and healthcare retailers since 1983. Following our relocation to modern premises in Barnstaple, we are seeking an organized, customer-focused team member to join our growing business.
The Role
Working alongside our Senior Customer Experience Executive, you will ensure the smooth operation of our sales administration and customer service functions. This key role involves processing customer orders, responding to enquiries, and providing vital administrative support to our national field sales team.
Key Responsibilities
Order Processing:
Accurately enter and process customer orders using Sage accounting and order management software.
Customer Support:
Handle inbound phone calls and emails promptly, answering queries regarding product info, pricing, stock levels, and order status.
Sales Support:
Provide day-to-day administrative assistance to field sales managers and
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