At a Glance
- Tasks: Drive occupancy and build community connections for a prestigious care home.
- Company: Join an industry-leading care home team with a focus on high-end service.
- Benefits: Competitive salary, uncapped commission, and premium benefits including retail discounts.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact in the community while achieving your sales goals.
- Qualifications: Proven sales and marketing experience, especially in healthcare.
The predicted salary is between 40000 - 40000 £ per year.
Hours: 40 hours per week - Monday to Friday
Salary: from £40000 per year plus uncapped commission
12 Month Maternity Contract
Location: Gosmore, Hitchin, SG4 7QH
Are you a target-driven sales professional with a passion for high-end service? Join a prestigious, industry-leading care home team to drive occupancy and build lasting community connections. This is a high-visibility role where your networking skills and marketing expertise will directly ensure the success of a first-class facility.
The Role
- Drive Occupancy: Manage the full sales funnel, from initial enquiry to move-in.
- Network & Influence: Build strong relationships within the local community to generate high-quality leads.
- Digital & Local Marketing: Enhance the home's profile through targeted campaigns and community events.
- Data Strategy: Use CRM tools (Salesforce) to analyze performance and optimize conversion rates.
What You'll Need
- Proven Track Record: Experience in healthcare, sales and marketing expertise is essential.
- Target Driven: Self-motivated with a focus on hitting and exceeding occupancy goals.
- Tech Savvy: Proficient in Microsoft Office and CRM systems.
- Mobility: A full UK driving licence is required for community networking.
Rewards
- Competitive Salary + Uncapped Commission
- Premium Benefits: Retail/leisure discounts and wellbeing support.
Interested? Click to Apply!
Customer Relationship Manager - Care Home in London employer: Crooton Ltd
HMLR is an exceptional employer, offering a dynamic work environment in Plymouth where you can lead transformative projects that have a real impact on national services. With a strong commitment to employee development through fully funded training and a generous pension scheme, we foster a culture of collaboration and innovation, ensuring that our Project Managers thrive both personally and professionally. Join us to be part of a forward-thinking team dedicated to reshaping the future of public service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Manager - Care Home in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Crooton Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Crooton Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relationship Manager - Care Home in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Crooton Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Crooton Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Crooton Ltd!
How to prepare for a job interview at Crooton Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
