Sales Administrator / Customer Service Executive Location: Barnstaple, Devon (EX31 3ZD) Salary: £27,495 per annum Hours & Contract: Full-time (37.5 hours/week), Permanent Working Arrangement: 100% Office-based About Us Associated Optical is a leading UK distributor of specialist optical products, eyewear, and low vision aids, serving independent opticians, hospitals, and healthcare retailers since 1983. Following our relocation to modern premises in Barnstaple, we are seeking an organized, customer-focused team member to join our growing business.
The Role
Working alongside our Senior Customer Experience Executive, you will ensure the smooth operation of our sales administration and customer service functions. This key role involves processing customer orders, responding to enquiries, and providing vital administrative support to our national field sales team.
Key Responsibilities
Order Processing: Accurately enter and process customer orders using Sage accounting and order management software.
Customer Support: Handle inbound phone calls and emails promptly, answering queries regarding product info, pricing, stock levels, and order status.
Sales Support: Provide day-to-day administrative assistance to field sales managers and account executives.
Operations Liaison: Work closely with warehouse and distribution teams to guarantee timely order dispatch.
Account Administration: Maintain customer records, prepare sales quotations, and manage customer returns and warranty requests. Skills & Experience Essential: Background in sales administration, customer service, or a high-volume office environment. Excellent verbal and written communication skills with a professional telephone manner. High level of attention to detail and strong multi-tasking skills. Proficiency in Microsoft Office applications and general business software.
Desirable:
Hands-on experience with Sage 50 (or equivalent ERP / order processing systems). Prior experience in wholesale, B2B distribution, or supporting field sales teams. Knowledge of the optical or healthcare sector. What We Offer £27,495 per annum in a permanent, stable position. Modern, well-equipped office environment in Barnstaple. Full training on products, Sage systems, and internal processes. Supportive, team-oriented culture with long-term growth opportunities. Take the next step in your career—apply now and become an integral part of our growing team!
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