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- Tasks: Provide 1st/2nd line IT support and resolve incoming technical issues.
- Company: Join a dynamic financial client in the heart of London.
- Benefits: Enjoy a competitive salary and opportunities for growth in a supportive team.
- Why this job: Be part of exciting IT changes and work closely with diverse teams.
- Qualifications: Experience in 1st/2nd line support, especially in finance, is essential.
- Other info: Office-based role with a vibrant team atmosphere.
The predicted salary is between 32000 - 48000 £ per year.
Crone Corkill are assisting a financial client as they look to bring in a personable 1st/2nd Line focused IT Support Analyst to the team on a permanent basis. They’re searching for someone who already has experience with VMware, O365 & AD to work within a close knit team and help push the IT function forward.
This is an office based role with an expectation to be in their City based office 5 days per week. If you do not have relevant experience working within the financial/banking industry, you’re unlikely to be considered.
What will you do as an IT Support Analyst?
- Work as the first point of call for incoming IT issues, provide excellent customer service and escalate when needed
- Connect virtual computers, allocate VMs, maintenance and technical configurations in accordance with training and documented procedures
- Provide technical support for the setup of telephones, voice recordings, meeting rooms, laptops, mobile device configuration, printers and scanners
- Handle full desktop set up and applications for all users, new joiners, movers and leavers
- Conduct VDI workstation/PC/laptops maintenance, installations and support
- Maintain desktop equipment - monitors, zero/thin client devices and phones
- Order and maintain stock of all IT equipment
- Maintain IT storage areas, ensuring they are tidy, accessible and all items are logged
What skills do you need to be an IT Support Analyst?
- Experience providing 1st/2nd Line Support in the financial/banking industry
- VMware (Horizon desirable)
- Active Directory/EntraID
- O365 admin
- Windows (2020, 2011) & Windows (2012, 2016 and Azure Cloud)
- Experience with hardware/software builds
- Experience with troubleshooting
- Understanding telecom systems (Mitel), home working solutions, MFA
What’s in it for you?
As this is a 1st/2nd Line focused position, you’ll be at the forefront or a variety of incoming IT issues and tickets. You’ll work closely with fellow Analysts, Engineers and senior stakeholders, whilst liaising with pretty much everyone within the London office. They’re also in the process of implementing a new financial platform, so IT is experiencing various positive changes and improvements, giving you an opportunity to receive lots of autonomy and scope to grow.
Technical Support Worker (No experience required) employer: Crone Corkill
Contact Detail:
Crone Corkill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Worker (No experience required)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as VMware, O365, and Active Directory. Even if you don't have direct experience, understanding how these tools work will help you speak confidently about them during interviews.
✨Tip Number 2
Network with professionals in the financial industry or those already working at the company. Use platforms like LinkedIn to connect and engage with them, as they can provide valuable insights and potentially refer you for the position.
✨Tip Number 3
Prepare for common technical support scenarios that you might encounter in the role. Practising troubleshooting techniques and customer service skills will help you demonstrate your readiness to handle real-world issues effectively.
✨Tip Number 4
Research the company’s recent projects and initiatives, especially regarding their new financial platform. Showing that you are informed about their current developments can set you apart and demonstrate your genuine interest in the role.
We think you need these skills to ace Technical Support Worker (No experience required)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant skills or experiences, even if they are not directly from the financial industry. Emphasise your familiarity with VMware, O365, and Active Directory, as these are key requirements for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the IT Support Analyst position. Mention your willingness to learn and adapt, especially since no prior experience is required. Highlight your customer service skills and ability to work in a team.
Showcase Relevant Skills: Even if you lack direct experience, showcase any technical skills you possess that relate to the job description. This could include troubleshooting abilities, knowledge of desktop setups, or any experience with IT support in other contexts.
Follow Application Instructions: Carefully read the application instructions provided by the company. Ensure you submit all required documents and adhere to any specific formatting or submission guidelines they may have.
How to prepare for a job interview at Crone Corkill
✨Research the Company
Before your interview, take some time to learn about the financial client and their IT operations. Understanding their values, recent projects, and the technologies they use will help you tailor your responses and show genuine interest.
✨Highlight Relevant Skills
Even if you lack direct experience in the financial industry, emphasise any transferable skills or relevant coursework. Focus on your familiarity with VMware, O365, and Active Directory, as these are crucial for the role.
✨Prepare for Technical Questions
Expect questions that assess your technical knowledge and problem-solving abilities. Brush up on common troubleshooting scenarios and be ready to discuss how you would handle specific IT issues, especially those related to desktop setups and maintenance.
✨Showcase Your Customer Service Skills
As this role involves providing excellent customer service, prepare examples of how you've successfully assisted others in the past. Demonstrating your ability to communicate effectively and remain calm under pressure will set you apart.
