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- Tasks: Join a dynamic team to troubleshoot and maintain IT systems in a fast-paced financial environment.
- Company: Crone Corkill is partnering with a leading financial client in the heart of London.
- Benefits: Potential for contract extension, skill development opportunities, and a vibrant office culture.
- Why this job: Be part of an exciting project while enhancing your IT skills in a supportive team.
- Qualifications: Experience in 2nd/3rd Line Support within finance, Microsoft stack expertise, and PowerShell scripting knowledge.
- Other info: Office-based role in London, with a chance to grow into a permanent position.
The predicted salary is between 42500 - 51000 £ per year.
Crone Corkill are assisting a financial client as they look to bring in a personable 2nd/3rd Line focused Senior IT Support Analyst to the team on an initial 6 month fixed term contract, with potential to be extended/made permanent thereafter. The business is currently in the process of implementing a complex financial platform, so need another resource to assist with BAU and less complex projects.
Due to this ongoing project, you’ll be joining the team at a very busy time and will take responsibility for designing, troubleshooting and maintaining their Windows based infrastructure, VMware estate and promoting best practice aligned with ITSM frameworks in collaboration with other members of the IT team. This is an office based role with an expectation to be in their City based office 5 days per week. If you do not have relevant experience working within the financial/banking industry, you’re unlikely to be considered.
What will you do as a Senior IT Support Analyst?
- Act as an escalation point for 1st Line and resolve 2nd & 3rd Line issues
- Design, implement, and troubleshoot Windows Server services including Group Policy, DNS, DHCP, and file/print services
- Ensure all users can access the environment and all applications and services are available, up and running
- PC Desktop, Laptop and Windows Server Configuration, SCCM, Mobile Device Management, MS Application Support and O365 Administration & Support
- Collaborate with other teams to ensure products are installed, configured and integrated to meet user needs
- Ensure IT Security policies are abided by, security is monitored and alerts/incidents are responded to
- Automate administrative and operational tasks using PowerShell scripting
- Onboard/offboard users, complete internal user moves, allow access rights and ensure the correct licenses are issued
What skills do you need to be a Senior IT Support Analyst?
- Experience providing 2nd/3rd Line Support in the financial/banking industry
- Relevant industry certifications (desirable, not essential)
- Expertise across the Microsoft stack (Microsoft 365, MDM, OS, protocols etc)
- VMware (Horizon ideal)
- Deep understanding of Active Directory, Entra, GPO, DNS, DHCP
- PowerShell scripting
- Knowledge of Cyber Security tooling and best practice
- Assisting with InfoSec policy adherence and incident response
- Software troubleshooting
What’s in it for you?
Though initially joining on a 6 month FTC, given where the team are currently, it’s likely that if the duties are performed as expected that extensions/a conversion to perm can be expected. It’s a very exciting time for the team with various changes being put in place, and once their new financial platform has been implemented, you’ll also have the opportunity to work with their internal SME and develop your skillset with the tool.
Senior IT Support Analyst FTC employer: Crone Corkill
Contact Detail:
Crone Corkill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Analyst FTC
✨Tip Number 1
Make sure to highlight your experience in the financial or banking industry during any conversations you have. This is crucial as the role specifically requires relevant industry experience, and demonstrating your familiarity with the sector can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server services, VMware, and PowerShell scripting. Being able to discuss these technologies confidently in an interview will show that you're well-prepared and knowledgeable about the role.
✨Tip Number 3
Network with current or former employees of the company or similar organisations. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare to discuss how you've implemented ITSM frameworks in past roles. Since the position involves promoting best practices, sharing specific examples of your experience in this area can demonstrate your capability and alignment with the company's goals.
We think you need these skills to ace Senior IT Support Analyst FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd and 3rd Line Support, particularly within the financial or banking industry. Use specific examples that demonstrate your expertise with Windows Server services, VMware, and PowerShell scripting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of the financial sector. Mention how your skills align with the responsibilities outlined in the job description, such as troubleshooting and maintaining Windows-based infrastructure.
Highlight Relevant Certifications: If you have any relevant industry certifications, be sure to mention them in your application. Even if they are not essential, they can set you apart from other candidates and show your commitment to professional development.
Showcase Soft Skills: Since the role requires a personable approach, include examples of your communication and teamwork skills in your application. Highlight experiences where you've collaborated with others to resolve issues or improve processes.
How to prepare for a job interview at Crone Corkill
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with 2nd and 3rd line support, particularly in the financial or banking sector. Highlight specific examples of troubleshooting Windows Server services, Active Directory, and VMware, as these are crucial for the role.
✨Demonstrate Problem-Solving Skills
Expect scenario-based questions that assess your ability to resolve complex IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing how you effectively handled past challenges.
✨Familiarise Yourself with ITSM Frameworks
Since the role involves promoting best practices aligned with ITSM frameworks, brush up on your knowledge of ITIL or similar methodologies. Be ready to discuss how you've applied these principles in previous roles.
✨Prepare Questions About the Team and Projects
Show your interest in the role by preparing thoughtful questions about the team dynamics and the ongoing financial platform project. This demonstrates your enthusiasm and helps you gauge if the company culture aligns with your values.
