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- Tasks: Join a dynamic team to troubleshoot and maintain IT systems in a fast-paced financial environment.
- Company: Crone Corkill is partnering with a leading financial client in the heart of London.
- Benefits: Potential for contract extension, skill development opportunities, and a vibrant office culture.
- Why this job: Be part of an exciting project while enhancing your IT skills in a supportive team.
- Qualifications: Experience in 2nd/3rd Line Support within finance; Microsoft and VMware expertise preferred.
- Other info: Office-based role with a chance to grow your career in a thriving industry.
The predicted salary is between 42500 - 51000 £ per year.
Crone Corkill are assisting a financial client as they look to bring in a personable 2nd/3rd Line focused Senior IT Support Analyst to the team on an initial 6 month fixed term contract, with potential to be extended/made permanent thereafter. The business is currently in the process of implementing a complex financial platform, so need another resource to assist with BAU and less complex projects. Due to this ongoing project, you’ll be joining the team at a very busy time and will take responsibility for designing, troubleshooting and maintaining their Windows based infrastructure, VMware estate and promoting best practice aligned with ITSM frameworks in collaboration with other members of the IT team. This is an office based role with an expectation to be in their City based office 5 days per week. If you do not have relevant experience working within the financial/banking industry, you’re unlikely to be considered.
What will you do as a Senior IT Support Analyst?
- Act as an escalation point for 1st Line and resolve 2nd & 3rd Line issues
- Design, implement, and troubleshoot Windows Server services including Group Policy, DNS, DHCP, and file/print services
- Ensure all users can access the environment and all applications and services are available, up and running
- PC Desktop, Laptop and Windows Server Configuration, SCCM, Mobile Device Management, MS Application Support and O365 Administration & Support
- Collaborate with other teams to ensure products are installed, configured and integrated to meet user needs
- Ensure IT Security policies are abided by, security is monitored and alerts/incidents are responded to
- Automate administrative and operational tasks using PowerShell scripting
- Onboard/offboard users, complete internal user moves, allow access rights and ensure the correct licenses are issued
What skills do you need to be a Senior IT Support Analyst?
- Experience providing 2nd/3rd Line Support in the financial/banking industry
- Relevant industry certifications (desirable, not essential)
- Expertise across the Microsoft stack (Microsoft 365, MDM, OS, protocols etc)
- VMware (Horizon ideal)
- Deep understanding of Active Directory, Entra, GPO, DNS, DHCP
- PowerShell scripting
- Knowledge of Cyber Security tooling and best practice
- Assisting with InfoSec policy adherence and incident response
- Software troubleshooting
What’s in it for you?
Though initially joining on a 6 month FTC, given where the team are currently, it’s likely that if the duties are performed as expected that extensions/a conversion to perm can be expected. It’s a very exciting time for the team with various changes being put in place, and once their new financial platform has been implemented, you’ll also have the opportunity to work with their internal SME and develop your skillset with the tool.
Senior IT Support Analyst FTC employer: Crone Corkill
Contact Detail:
Crone Corkill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Analyst FTC
✨Tip Number 1
Make sure to highlight your experience in the financial or banking industry during any networking opportunities. Connect with professionals on platforms like LinkedIn who are already working in similar roles, as they can provide insights and potentially refer you to open positions.
✨Tip Number 2
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server services, VMware, and PowerShell scripting. Consider setting up a home lab to practice these skills, which will not only boost your confidence but also give you practical examples to discuss during interviews.
✨Tip Number 3
Engage with online communities or forums related to IT support and the financial sector. Participating in discussions can help you stay updated on industry trends and best practices, and you might even come across job leads or recommendations from fellow members.
✨Tip Number 4
Prepare for potential technical assessments by reviewing common troubleshooting scenarios and solutions relevant to 2nd and 3rd Line support. Practising these scenarios can help you articulate your thought process clearly during interviews, showcasing your problem-solving skills effectively.
We think you need these skills to ace Senior IT Support Analyst FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd and 3rd Line Support, particularly within the financial or banking industry. Use specific examples that demonstrate your expertise with Windows Server services, VMware, and PowerShell scripting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of the financial sector. Mention how your skills align with the responsibilities outlined in the job description, such as troubleshooting and maintaining Windows-based infrastructure.
Highlight Relevant Certifications: If you have any relevant industry certifications, be sure to mention them in your application. Even if they are not essential, they can set you apart from other candidates and show your commitment to professional development.
Showcase Soft Skills: In addition to technical skills, emphasise your interpersonal skills in your application. The role requires a personable approach, so mention experiences where you've successfully collaborated with teams or resolved user issues effectively.
How to prepare for a job interview at Crone Corkill
✨Showcase Your Technical Skills
Be prepared to discuss your experience with 2nd and 3rd line support, particularly in the financial sector. Highlight specific examples of troubleshooting Windows Server services, Active Directory, and PowerShell scripting to demonstrate your expertise.
✨Understand the Company’s Needs
Research the financial client and their current projects, especially the implementation of the new financial platform. This will help you tailor your responses to show how your skills can directly benefit their ongoing initiatives.
✨Emphasise Collaboration
Since the role involves working closely with other teams, be ready to discuss your experience in collaborative environments. Share examples of how you've worked with cross-functional teams to ensure IT solutions meet user needs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Practice articulating your thought process when faced with common IT issues, particularly those related to security policies and incident response.
