Senior 2nd Line Support Analyst (Permanent)

Senior IT Support Analyst – 6 Month FTC Full Time | Office Based | City of London £Is this the Senior IT Support Analyst role for you? Crone Corkill are assisting a financial client as they look to bring in a personable 2nd/3rd Line focused Senior IT Support Analyst to the team on an initial 6 month fixed term contract, with potential to be extended/made permanent thereafter. The business is currently in the process of implementing a complex financial platform, so need another resource to assist with BAU and less complex projects. Due to this ongoing project, you’ll be joining the team at a very busy time and will take responsibility for designing, troubleshooting and maintaining their Windows based infrastructure, VMware estate and promoting best practice aligned with ITSM frameworks in collaboration with other members of the IT team. This is an office based role with an expectation to be in their City based office 5 days per week. If you do not have relevant experience working within the financial/banking industry, you’re unlikely to be considered. What will you do as a Senior IT Support Analyst? Design, implement, and troubleshoot Windows Server services including Group Policy, DNS, DHCP, and file/print services PC Desktop, Laptop and Windows Server Configuration, SCCM, Mobile Device Management, MS Application Support and O365 Administration & Support Ensure IT Security policies are abided by, security is monitored and alerts/incidents are responded to What skills do you need to be a Senior IT Support Analyst? Experience providing 2nd/3rd Line Support in the financial/banking industry Expertise across the Microsoft stack (Microsoft 365, MDM, OS, protocols etc) Knowledge of Cyber Security tooling and best practice Assisting with InfoSec policy adherence and incident response Software troubleshooting Though initially joining on a 6 month FTC, given where the team are currently, it’s likely that if the duties are performed as expected that extensions/a conversion to perm can be expected. It’s a very exciting time for the team with various changes being put in place, and once their new financial platform has been implemented, you’ll also have the opportunity to work with their internal SME and develop your skillset with the tool.