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- Tasks: Provide 1st/2nd line IT support for users in a dynamic office environment.
- Company: Join a boutique client with a close-knit team in Central London.
- Benefits: Competitive salary, hands-on experience, and a supportive work culture.
- Other info: Opportunity to grow in a collaborative and innovative tech environment.
- Why this job: Kickstart your IT career while making a real difference for users.
- Qualifications: Experience in IT support within an SME and familiarity with Windows/Mac systems.
The predicted salary is between 30000 - 40000 £ per year.
Full time – Central London – Office based 5 days per week
Crone Corkill are partnering with a longstanding, boutique client who are looking to onboard a Junior IT Support Analyst to focus on 1st/2nd Line responsibilities between themselves and their sister company. Working as part of a newly merged, close-knit team, your key focus will be on Desktop Support for circa 200 London based end users across both businesses. You’ll be one of the main points of contact for IT Support related issues, escalating where appropriate.
One business has a Windows/Mac split of 90:10, the other has a Mac/Windows split of 80:20, so they’re looking for someone who can provide experience on both operating systems. They also have the Microsoft E3 license implemented, so experience using the tools within is very advantageous. Given the size of each business, it’s important for my client that the person joining has experience providing IT Support within an SME environment. Candidates without this may not be considered.
What will you do as a Junior IT Support Analyst?
- Support users in the office, over the phone and virtually
- Solve problems independently and escalate when needed
- Create and administer user accounts on Office 365/Azure and Active Directory
- Perform IT inductions for new starters, manage user permissions, memberships, backups etc
- Log support tickets, then update, escalate, resolve and monitor open tickets according to IT policies
- Install and maintain IT hardware and troubleshoot
Junior IT Support Analyst employer: Crone Corkill
Contact Detail:
Crone Corkill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Junior IT Support Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. We suggest running through common IT support scenarios and how you’d handle them. This will show your potential employer that you’re ready to tackle those 1st/2nd line responsibilities head-on!
✨Tip Number 3
Don’t forget to showcase your experience with both Windows and Mac systems during interviews. We want to see how you can adapt to their unique environments, so be ready to share specific examples of your past support experiences.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Junior IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Junior IT Support Analyst role. Highlight your experience with both Windows and Mac systems, as well as any relevant IT support roles you've had in the past. We want to see how you fit into our team!
Showcase Your Skills: In your cover letter, don’t just list your skills—show us how you've used them! Talk about specific instances where you've solved IT issues or supported users effectively. This will help us see your problem-solving abilities in action.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon unless it's relevant to the role. We appreciate straightforward communication, so make sure we can easily understand your experience and qualifications.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, it helps us keep track of your application!
How to prepare for a job interview at Crone Corkill
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both Windows and Mac operating systems. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as well as how you resolved them. This will show that you’re not just familiar with the systems but can also handle real-world issues.
✨Familiarise Yourself with Office 365 and Azure
Since the role involves creating and administering user accounts on Office 365 and Azure, it’s crucial to understand these platforms. We recommend going through the basics of user management and permissions, so you can confidently discuss your experience and any relevant projects during the interview.
✨Demonstrate Your Problem-Solving Skills
Prepare to share examples of how you've solved IT issues in previous roles, especially in an SME environment. Think about specific challenges you faced, the steps you took to resolve them, and the outcomes. This will highlight your ability to work independently and escalate when necessary.
✨Show Enthusiasm for Teamwork
As you'll be part of a close-knit team, it's important to convey your enthusiasm for collaboration. Share experiences where you’ve worked effectively with others to solve problems or improve processes. This will demonstrate that you’re not only a tech whiz but also a great team player.