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- Tasks: Lead the design of innovative conversational AI voice solutions and modernise customer interactions.
- Company: Join a forward-thinking technology consultancy with a focus on cutting-edge IVR applications.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Be a key player in transforming customer experiences with intelligent voice technology.
- Qualifications: Experience with Genesys Cloud, conversational AI, and application-level architecture.
- Other info: Dynamic role with significant impact on enterprise-level voice applications.
The predicted salary is between 60000 - 84000 £ per year.
Crone Corkill are assisting a technology consultancy as they look to hire an IVR (Interactive Voice Response) Specialist on a permanent basis. This could also be considered as a Lead or Architect position, so please apply if you feel suitable.
They’re ideally looking for someone with Genesys Cloud expertise, as well as conversational AI solutioning experience. Based on feedback, they’d ideally like to see candidates with a strong focus on application level experience rather than just implementation, so if you have experience with Genesys in contact centre or customer service environments, this could be the role for you!
This is a pivotal hire as they look to modernise customer interactions, migrating from legacy IVR to intelligent, natural language-driven experiences. An understanding of enterprise system design and AI/Machine Learning enabled voice applications is also ideal.
What will you do as a Genesys IVR Specialist?
- Collaborate with other Architects to define E2E architecture for conversational AI voice solutions. This includes intent capture, caller ID, natural language processing, text to speech and orchestration layers.
- Architectural decision making on Cloud native, Microservices and API first frameworks.
- Own application level architectural design for conversational voice experiences.
- Define architectural blueprints.
- Design voice based enterprise applications.
What skills do you need as a Genesys IVR Specialist?
- Expertise with CCaaS/IVR (Genesys) Conversational AI/NLP technologies.
- Experience with Cloud platforms (ideally AWS).
- Proficiency in microservices, APIs and event driven design.
- Familiarity with speech recognition, text to speech, dialog orchestration and AI/ML pipelines.
What’s in it for you?
In return, you’ll work as a pivotal figure within this client’s next generation IVR application – Taking full end to end ownership of the application within an enterprise environment.
Genesys IVR Specialist employer: Crone Corkill
Contact Detail:
Crone Corkill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Genesys IVR Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech consultancy space, especially those who work with Genesys. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your experience with Genesys Cloud and conversational AI. When you get the chance to chat with potential employers, let them see what you can do!
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to IVR and AI technologies. We can help you with mock interviews to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talented individuals like you to join exciting projects in the tech world.
We think you need these skills to ace Genesys IVR Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Genesys IVR Specialist role. Highlight your experience with Genesys Cloud and any conversational AI projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your application-level experience and how you've modernised customer interactions in the past.
Showcase Your Technical Skills: Don’t forget to highlight your technical expertise! Mention your familiarity with CCaaS/IVR, microservices, and any cloud platforms like AWS. We love seeing candidates who can demonstrate their knowledge in these areas.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Crone Corkill
✨Know Your Genesys Inside Out
Make sure you brush up on your Genesys Cloud expertise and conversational AI solutions. Be ready to discuss specific projects where you've applied these skills, especially in contact centre or customer service environments.
✨Architectural Insights Matter
Since this role involves architectural decision-making, prepare to talk about your experience with E2E architecture for conversational AI voice solutions. Think about how you've defined architectural blueprints and designed voice-based enterprise applications in the past.
✨Showcase Your Application Level Experience
Highlight your application level architectural design experience. Be prepared to explain how you've owned the design process for conversational voice experiences and how that has impacted user interactions.
✨Familiarity with Modern Technologies
Brush up on your knowledge of microservices, APIs, and AI/ML pipelines. Be ready to discuss how you've integrated these technologies into your previous roles, particularly in relation to speech recognition and natural language processing.