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- Tasks: Design and implement cutting-edge conversational AI solutions for modern customer interactions.
- Company: Join a forward-thinking technology consultancy with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be at the forefront of AI technology and transform customer experiences.
- Qualifications: Experience in contact centre platforms and conversational AI technologies required.
- Other info: Dynamic team environment with potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Crone Corkill are assisting a technology consultancy as they hire a Conversational AI Specialist on a permanent basis. This role could also be considered as a Lead or Architect position, so please apply if you feel suitable. The ideal candidate will provide conversational AI solutioning expertise, with experience using IVRs (ideally Cisco) being desirable. There is a focus on application level experience in addition to implementation, particularly with Cisco IVR systems in contact centre or customer service environments. The role supports modernising customer interactions by migrating from legacy IVR to intelligent, natural language-driven experiences. An understanding of enterprise system design and AI/Machine Learning enabled voice applications is ideal.
Base pay range — Direct message the job poster from Crone Corkill. Actual pay will be based on skills and experience; speak with your recruiter to learn more.
What will you do as a Conversational AI Specialist?
- Collaborate with other Architects to define end-to-end architecture for conversational AI voice solutions, including intent capture, caller ID, natural language processing, text-to-speech and orchestration layers
- Partner with product owners, engineers and conversational designers to translate requirements into scalable designs
- Make architectural decisions on Cloud-native, microservices and API-first frameworks
- Own application-level architectural design for conversational voice experiences
- Design voice-based enterprise applications
What skills do you need as a Conversational AI Specialist?
- Strong background in contact center platforms (CCaaS/IVR) and conversational AI/NLP technologies
- Experience with Cloud platforms (ideally AWS)
- Proficiency in microservices, APIs and event-driven design
- Familiarity with speech recognition, text-to-speech, dialog orchestration and AI/ML pipelines
Seniority level
- Mid-Senior level
Employment type
- Full-time
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Conversational AI Specialist employer: Crone Corkill
Contact Detail:
Crone Corkill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conversational AI Specialist
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups or webinars, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your expertise in conversational AI and IVR systems. This will not only demonstrate your capabilities but also give you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those interviews! Research common questions related to conversational AI and be ready to discuss your experience with Cisco IVR systems. Practise articulating how you've tackled challenges in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Conversational AI Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with conversational AI and IVR systems, especially if you've worked with Cisco. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about conversational AI and how your background makes you a perfect fit for the role. Let us know what excites you about modernising customer interactions.
Showcase Your Technical Skills: Don’t forget to mention your experience with cloud platforms, microservices, and APIs. We’re looking for someone who can dive into the technical side of things, so make sure to highlight any relevant projects or technologies you've worked with.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Crone Corkill
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of conversational AI technologies, especially IVR systems like Cisco. Be ready to discuss how you've used these tools in past projects and how they can modernise customer interactions.
✨Showcase Your Collaboration Skills
This role involves working closely with architects, product owners, and engineers. Prepare examples of how you've successfully collaborated in the past, particularly in translating requirements into scalable designs.
✨Demonstrate Your Architectural Thinking
Be prepared to talk about your experience with end-to-end architecture for voice solutions. Think about specific architectural decisions you've made and how they impacted the overall project, especially in cloud-native and microservices environments.
✨Stay Current with AI Trends
The field of AI and machine learning is always evolving. Familiarise yourself with the latest trends and technologies in conversational AI, and be ready to discuss how they could apply to the role and benefit the company.