At a Glance
- Tasks: Ensure smooth admin running of the Therapy Department and assist clinical staff.
- Company: Join Bupa, a leading healthcare provider with a commitment to care.
- Benefits: Enjoy 25 days holiday, health insurance, and a great pension plan.
- Other info: Be part of a diverse team with opportunities for growth and development.
- Why this job: Make a difference in patients' lives while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong computer skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
As Therapy Patient Coordinator, your primary role is to ensure the smooth administrative running of the Therapy Department and assist clinical staff with non‑clinical duties. You will greet clients, handle enquiries via phone, email, and in‑person, maintain stock levels, ensure authorisations are obtained before appointments, gather payments, and reconcile financial records.
Duties & Responsibilities
- Ensure a warm and courteous welcome to all visitors.
- Collect relevant information from clients in a polite, confidential and friendly manner.
- Communicate effectively with patients, clients and colleagues.
- Inform clients about charges, UTA/DNA policies.
- Respond to all enquiries professionally and helpfully.
- Send letters and other information as required.
- Follow up with referrers when patients cannot be contacted or do not attend.
- Book interpreters as needed.
- Manage post deliveries to and from the post room.
- Store and file necessary documentation.
- Collect payments for treatment and equipment and liaise with accounts, private insurers and embassies.
- Resolve payment queries with accounts and arrange credit notes if required.
- Enter daily charges, run departmental reports to confirm accurate entries, and perform additional stockkeeping duties.
Key Skills & Experience
- Experience handling money in a business setting.
- Customer service experience.
- Excellent computer skills.
- Strong time management and prioritisation.
- Ability to work independently.
- Capability to cope with stressful situations involving emotional or challenging patients, carers or visitors.
- Awareness of diversity and ability to respond to individual needs and preferences.
Benefits
- 25 days holiday per year, increasing with length of service, with option to buy or sell.
- Bupa health insurance as a benefit in kind.
- Enhanced pension plan and life insurance.
- Annual performance‑based bonus.
- Support with travel costs via a season ticket loan or cycle2work.
- Various other benefits and online discounts.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. All employees have a duty to ensure safeguarding children, young people and adults at risk is prioritised and acted on appropriately.
Therapy Patient Coordinator employer: Cromwellhospital
Bupa is an exceptional employer, offering a supportive and inclusive work environment for the Therapy Patient Coordinator role at our Cromwell Hospital location. With competitive benefits such as 25 days of holiday, enhanced pension plans, and opportunities for professional growth, we prioritise employee well-being and development. Our commitment to diversity and a culture of respect ensures that every team member can thrive while making a meaningful impact on patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Therapy Patient Coordinator
✨Tip Number 1
Get to know the company! Research Cromwell Hospital and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Therapy Patient Coordinator, you'll be interacting with clients and colleagues all day. Role-play common scenarios with friends or family to boost your confidence and ensure you come across as friendly and professional.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the role and the work environment, plus they might even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Therapy Patient Coordinator
Some tips for your application 🫡
Show Your Customer Service Skills:As a Therapy Patient Coordinator, you'll be the friendly face of our department. Make sure to highlight any previous customer service experience in your application. We want to see how you can create a warm and welcoming environment for our clients!
Be Detail-Oriented:This role involves handling payments and maintaining accurate records, so attention to detail is key. In your application, mention any experiences where you've had to manage financial transactions or keep track of important information. We love candidates who can keep things organised!
Communicate Clearly:Effective communication is crucial in this role. Use your application to demonstrate your ability to communicate professionally and helpfully, whether it's through written or verbal means. We appreciate candidates who can convey information clearly and courteously!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get to see all the details about the role and our company. Plus, it shows us you're keen on joining the StudySmarter team!
How to prepare for a job interview at Cromwellhospital
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Therapy Patient Coordinator. Familiarise yourself with the key duties like handling enquiries, managing payments, and supporting clinical staff. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with clients, be prepared to discuss your previous customer service experience. Think of specific examples where you handled challenging situations or provided exceptional service. This will highlight your ability to communicate effectively and maintain a warm, courteous welcome.
✨Demonstrate Your Organisational Skills
As a Therapy Patient Coordinator, you'll need strong time management and prioritisation skills. Be ready to share how you've successfully managed multiple tasks in the past. You could mention any tools or methods you use to stay organised, which will show that you can handle the demands of the role.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle specific situations, especially those involving emotional or challenging patients. Think about how you would respond to various scenarios, such as a patient who is upset about a payment issue. Practising these responses will help you feel more confident during the interview.
