At a Glance
- Tasks: Lead the Reservations Team to ensure a smooth patient journey and manage bookings with empathy.
- Company: Join King Edward VII's Hospital, part of the globally trusted Bupa healthcare group.
- Benefits: Enjoy 25 days annual leave, private healthcare, and a company pension scheme.
- Other info: Be part of a diverse team that values your unique background and experiences.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Strong customer service skills and a friendly, outgoing personality are essential.
The predicted salary is between 38000 - 38000 £ per year.
As our Reservations Team Leader, you'll play a pivotal role in shaping a seamless and compassionate patient journey. You'll be the key link between consultants, wards, and our wider hospital teams, ensuring every booking, enquiry, and admission is handled with accuracy, professionalism, and empathy. By leading and inspiring the reservations team, you will help create a smooth, reassuring experience for every patient and support the hospital in delivering outstanding care every day.
Key Responsibilities
- Lead, motivate, and support the Reservations Team while maintaining hospital policies and high service standards.
- Hold regular team meetings, share best practice, and provide ongoing coaching and performance feedback.
- Act as the key contact for consultants, secretaries, and third parties, managing all inpatient enquiries and bookings.
- Coordinate closely with Ward Managers, nurses, and Pre-Admission teams to support bed management, pre-assessments, and admission scheduling.
- Confirm room and theatre availability, prepare daily admissions/theatre lists, and ensure accurate information flow across departments.
- Manage daily booking emails and enter all reservation data into Compucare in real time.
- Deliver clear, professional communication across all channels while maintaining confidentiality and discretion.
- Support hospital standards by adhering to Health & Safety, Security, Risk Management practices and completing ad-hoc duties as required.
Key Skills / Qualifications
- Strong understanding of medical terminology.
- Friendly, outgoing personality with the ability to communicate confidently and courteously with patients, staff, consultants, and external partners.
- Proven experience delivering high-quality customer service.
- Ability to convey information clearly and concisely.
- Computer literate, with solid skills in Word, Excel, and booking systems.
- Calm under pressure with a proactive, positive approach.
- Ability to work methodically both independently and as part of a team.
- Commitment to confidentiality, equality, and maintaining a safe working environment.
Benefits
At King Edward VII's Hospital, we want to reward our staff for the amazing job that they do. As part of the team, you will have access to a range of benefits for your work and home life. We offer a variety of benefits that take into consideration how you commute to work, your health and well-being and recognising your service and any staff referrals you make to the Hospital.
- Annual leave entitlement of 25 days + bank holidays increasing with length of service
- In-house training for all staff
- Company pension scheme
- Interest free travel loan
- Private healthcare (Eligible after 12m)
- Bicycle Loan Scheme
- Retailer discounts
- Employee Assistance Programme
When you join King Edward VII, you also become part of Bupa - a global healthcare leader with the scale, stability and expertise of a major international brand. Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well-established systems that help you grow, develop and deliver exceptional care. Our size gives us strength, while our purpose keeps us personal.
We champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to “Be you at Bupa”, and we actively welcome colleagues from all backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We're committed to ensuring you're treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
Reservations Team Leader employer: Cromwellhospital
At King Edward VII's Hospital, we pride ourselves on being an exceptional employer that values the well-being and professional growth of our staff. Located in the heart of Marylebone, London, we offer a supportive work culture with comprehensive benefits, including generous annual leave, in-house training, and access to private healthcare after 12 months. As part of the globally trusted Bupa group, employees benefit from a wealth of resources and opportunities for development, all while contributing to a compassionate patient journey in a prestigious healthcare setting.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Team Leader
✨Tip Number 1
Get to know the company! Research King Edward VII's Hospital and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Reservations Team Leader, you'll need to convey information clearly and courteously. Try role-playing common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge about the role and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the position and the organisation. Don’t miss out on this opportunity!
We think you need these skills to ace Reservations Team Leader
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and outgoing personality shine through. We want to see how you communicate and connect with others, so don’t be afraid to be yourself!
Highlight Relevant Experience:Make sure to showcase any previous experience in customer service or team leadership. We’re looking for someone who can lead our Reservations Team, so share examples of how you've motivated and supported others in the past.
Be Clear and Concise:In your application, convey your information clearly and concisely. We appreciate straightforward communication, especially since you'll be handling bookings and enquiries that require accuracy and professionalism.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at King Edward VII's Hospital.
How to prepare for a job interview at Cromwellhospital
✨Know Your Medical Terminology
Brush up on your medical terminology before the interview. Being familiar with the language used in healthcare will not only impress your interviewers but also show that you understand the role's requirements and can communicate effectively with consultants and staff.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered high-quality customer service in previous roles. Think about specific situations where you went above and beyond to help a patient or colleague, as this will demonstrate your commitment to providing a compassionate experience.
✨Demonstrate Team Leadership
Be ready to discuss your leadership style and how you motivate a team. Share experiences where you've led meetings, provided coaching, or resolved conflicts, as this will highlight your ability to inspire and support your future reservations team.
✨Practice Clear Communication
Since the role requires clear and professional communication, practice articulating your thoughts concisely. You might even want to do a mock interview with a friend to ensure you can convey information effectively, especially under pressure.
