At a Glance
- Tasks: Lead a team to ensure seamless patient bookings and exceptional care.
- Company: Join King Edward VII's Hospital, part of the globally trusted Bupa healthcare group.
- Benefits: Enjoy 25 days annual leave, private healthcare, and a company pension scheme.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 38000 - 38000 £ per year.
As our Reservations Team Leader, you'll play a pivotal role in shaping a seamless and compassionate patient journey. You'll be the key link between consultants, wards, and our wider hospital teams, ensuring every booking, enquiry, and admission is handled with accuracy, professionalism, and empathy. By leading and inspiring the reservations team, you will help create a smooth, reassuring experience for every patient and support the hospital in delivering outstanding care every day.
Key Responsibilities:
- Lead, motivate, and support the Reservations Team while maintaining hospital policies and high service standards.
- Hold regular team meetings, share best practice, and provide ongoing coaching and performance feedback.
- Act as the key contact for consultants, secretaries, and third parties, managing all inpatient enquiries and bookings.
- Coordinate closely with Ward Managers, nurses, and Pre-Admission teams to support bed management, pre-assessments, and admission scheduling.
- Confirm room and theatre availability, prepare daily admissions/theatre lists, and ensure accurate information flow across departments.
- Manage daily booking emails and enter all reservation data into Compucare in real time.
- Deliver clear, professional communication across all channels while maintaining confidentiality and discretion.
- Support hospital standards by adhering to Health & Safety, Security, Risk Management practices and completing ad-hoc duties as required.
Key Skills / Qualifications:
- Strong understanding of medical terminology.
- Friendly, outgoing personality with the ability to communicate confidently and courteously with patients, staff, consultants, and external partners.
- Proven experience delivering high-quality customer service.
- Ability to convey information clearly and concisely.
- Computer literate, with solid skills in Word, Excel, and booking systems.
- Calm under pressure with a proactive, positive approach.
- Ability to work methodically both independently and as part of a team.
- Commitment to confidentiality, equality, and maintaining a safe working environment.
Benefits:
- Annual leave entitlement of 25 days + bank holidays increasing with length of service.
- In-house training for all staff.
- Company pension scheme.
- Interest free travel loan.
- Private healthcare (Eligible after 12m).
- Bicycle Loan Scheme.
- Retailer discounts.
- Employee Assistance Programme.
When you join King Edward VII, you also become part of Bupa - a global healthcare leader with the scale, stability and expertise of a major international brand. Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well-established systems that help you grow, develop and deliver exceptional care. Our size gives us strength, while our purpose keeps us personal.
We champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to “Be you at Bupa”, and we actively welcome colleagues from all backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We're committed to ensuring you're treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
Reservations Team Lead - Scheduling & Patient Care employer: Cromwellhospital
At King Edward VII's Hospital, we pride ourselves on being an exceptional employer that values the well-being and professional growth of our staff. Located in the heart of Marylebone, London, we offer a supportive work culture with comprehensive benefits, including generous annual leave, in-house training, and access to private healthcare after 12 months. As part of the globally trusted Bupa group, employees benefit from a wealth of resources and opportunities for development, all while contributing to a compassionate patient care environment.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Team Lead - Scheduling & Patient Care
✨Tip Number 1
Get to know the company! Research King Edward VII's Hospital and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Reservations Team Leader, you'll need to convey information clearly and courteously. Try role-playing common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge about the role and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at King Edward VII's Hospital.
We think you need these skills to ace Reservations Team Lead - Scheduling & Patient Care
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Reservations Team Leader role. Highlight your experience in patient care and team leadership, and don’t forget to mention your understanding of medical terminology!
Showcase Your Communication Skills:Since this role involves a lot of communication with patients and staff, it’s essential to demonstrate your friendly and professional communication style. Use clear and concise language in your application to reflect this.
Highlight Relevant Experience:Be sure to include any previous roles where you’ve delivered high-quality customer service or managed a team. This will show us that you have the skills needed to lead our reservations team effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details about the role and benefits there!
How to prepare for a job interview at Cromwellhospital
✨Know Your Medical Terminology
Brush up on your medical terminology before the interview. Being familiar with the language used in healthcare will not only impress your interviewers but also show that you understand the role's requirements and can communicate effectively with consultants and staff.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered high-quality customer service in previous roles. Think about specific situations where you went above and beyond to help a patient or colleague, as this aligns perfectly with the compassionate care they value at King Edward VII's Hospital.
✨Demonstrate Leadership Qualities
As a Reservations Team Leader, you'll need to motivate and support your team. Be ready to discuss your leadership style and provide examples of how you've successfully led a team in the past. Highlight any coaching or mentoring experiences that showcase your ability to inspire others.
✨Practice Clear Communication
Since the role involves coordinating with various departments, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your communication skills, ensuring you can convey information professionally and confidently during the actual interview.
