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- Tasks: Provide secretarial support to consultants and ensure high-quality service for patients.
- Company: Bupa, a leading health insurer focused on customer care.
- Benefits: Up to £37,500 salary, 25 days holiday, health insurance, and gym discounts.
- Why this job: Make a real difference in healthcare while enjoying a supportive work environment.
- Qualifications: Experience as a Secretary in Private Healthcare and excellent communication skills.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Cromwell Hospital, London SW5 0TU
Permanent Contract
Salary: Up to £37,500 a year
Fantastic Benefits
Full time - 37.5hrs a week
We make health happen. Here you will be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You will find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.
Working in our support functions you will play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you will have an opportunity to do work that matters, making a difference to the lives of our customers each and every day.
Role Overview
As the Medical Secretary you will be responsible for providing secretarial expertise to the Consultants and prioritising their workload accordingly, ensuring that a high quality of service is delivered to patients, staff, and consultant users.
What you will do:
- File all correspondence, test results and referral letters into the patient’s notes before returning to medical records.
- Receive telephone messages and relevant queries.
- Send/receive faxed messages and relay promptly to the doctor concerned.
- Request patient information from outside organisations.
- Promote good relations with referring clinicians, other hospital departments and outside organisations to ensure that the reputation of the OPD Secretariat and the hospital are upheld.
- Liaise with appropriate departments e.g. pathology, radiology, medical records, outpatient reception and appointments office.
What you will bring:
- Previous experience as a Secretary within the Private Healthcare sector.
- Good communication skills.
- Good telephone manner.
- Ability to deliver excellent customer service.
- Knowledge of GDPR and maintain a high standard of confidentiality at all times.
Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. Our benefits are driven by what matters to our people. It is important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically.
As a Practice Manager you will be eligible for:
- Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
- Bupa health insurance as a benefit in kind.
- An enhanced pension plan and life insurance.
- Annual performance-based bonus.
- Support with travel costs via a season ticket loan or cycle2work.
- Discounted access to online gym sessions through Gympass.
- Various other benefits and online discounts.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We will make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Please note the application deadline for this role is the end of Friday 9th January 2026.
Time Type: Full time
Job Area: Administration
Locations: Cromwell Hospital London
Medical Secretary employer: Cromwellhospital
Contact Detail:
Cromwellhospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Secretary
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at Cromwell Hospital. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of GDPR and patient confidentiality. Show us you know your stuff and can handle sensitive information with care!
✨Tip Number 3
Practice your communication skills! As a Medical Secretary, you'll need to be clear and concise. Try mock interviews with friends or family to get comfortable with common questions.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Medical Secretary
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Medical Secretary role. Highlight your previous experience in the private healthcare sector and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our mission of helping people live healthier lives. Keep it concise but impactful!
Show Off Your Communication Skills: Since good communication is key for this role, make sure your application reflects that. Use clear and professional language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our fantastic benefits!
How to prepare for a job interview at Cromwellhospital
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Medical Secretary. Familiarise yourself with tasks like managing correspondence, liaising with departments, and maintaining patient confidentiality. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
As a Medical Secretary, excellent communication is key. Prepare examples of how you've effectively communicated in previous roles, whether it's handling phone queries or collaborating with clinicians. Practising these scenarios can help you articulate your experience confidently during the interview.
✨Highlight Your Customer Service Experience
This role is all about delivering exceptional service. Think of specific instances where you've gone above and beyond for customers or patients. Be ready to discuss how you handle difficult situations and maintain professionalism, as this will resonate well with the interviewers.
✨Understand GDPR and Confidentiality
Since you'll be dealing with sensitive patient information, it's crucial to have a solid grasp of GDPR regulations. Brush up on your knowledge and be prepared to discuss how you ensure confidentiality in your work. This shows that you take data protection seriously, which is vital in a healthcare setting.
