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- Tasks: Assist customers in booking health services and achieve sales targets.
- Company: Join Bupa, a leading health insurer focused on making a difference.
- Benefits: Enjoy 25 days holiday, health insurance, and performance bonuses.
- Why this job: Make a real impact on people's health while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Flexible working options and a commitment to diversity.
The predicted salary is between 22000 - 29000 £ per year.
Location: Bupa Place, Salford Quays, Manchester / Hybrid (min of 2 days per week in the Bupa Office)
Contract: 6 Months Fixed Term Contract - Full time
Hours: 37.5 hours per week - Monday to Friday covering various shifts between the hours of 8.00am and 6.00pm.
Salary: £26,500 per annum + Monthly performance based bonus
Working in our UK support functions you will play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you will have an opportunity to do work that matters, making a difference to the lives of our customers each and every day.
This is an exciting role working within Health Services. You will be dealing with both new and repeat self-pay and business customers, selling and assisting them in booking clinics related products in order to achieve a monthly target and earn commission.
Responsibilities:
- You will be taking incoming customer calls from customers wanting to discuss our range of primary care and MSK products, complete bookings and generate revenue in order to hit your monthly target.
- You will be responding to emails and resolving queries over the phone, taking ownership until resolved and action changes to client records ensuring all systems are updated in an accurate and timely manner.
Key Skills / Qualifications:
- You will have experience of working in a customer service/sales environment and demonstrating strong customer focused skills.
- Excellent sales and negotiation skills.
- Ability to adapt to a tight, high achieving sales team and to be responsible for both individual and team targets.
- You will have experience speaking with customers over the phone or via email.
- Understanding of customer service principles and a commitment to service excellence.
- You will be PC literate with good knowledge of Windows based packages and have the ability to combine communication and admin skills.
- Strong verbal and written communication skills and be able to deal effectively with internal and external customers of all levels, taking a firm yet diplomatic approach if necessary.
- Have excellent time management skills and the ability to work quickly and accurately in a pressurised environment.
- Be able to remain positive and calm whilst projecting a ‘can do' attitude within the team/department.
Benefits:
- 25 Days holiday, increasing through length of service, with option to buy or sell.
- Bupa health insurance as a benefit in kind.
- An enhanced pension plan and life insurance.
- Annual performance-based bonus.
- Onsite gyms or local discounts where no onsite gym available.
- Various other benefits and online discounts.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Health Clinics Booking Advisor - Fixed Term in Manchester employer: Cromwellhospital
Contact Detail:
Cromwellhospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health Clinics Booking Advisor - Fixed Term in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bupa and their values. This will help you connect your experience with what they stand for, showing that you're not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your customer service skills can shine in this role, especially when it comes to handling calls and resolving queries.
✨Tip Number 3
Show off your sales skills! Be ready to share specific examples of how you've met targets in previous roles. Highlighting your ability to adapt and thrive in a high-pressure environment will make you stand out as a top candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Health Clinics Booking Advisor - Fixed Term in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Health Clinics Booking Advisor role. Highlight your customer service and sales experience, as well as any relevant skills that match the job description. We want to see how you can make a difference in our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission at Bupa. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your strong verbal and written communication skills. Use clear language and a friendly tone to show us you can connect with customers effectively.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Cromwellhospital
✨Know Your Stuff
Before the interview, make sure you understand Bupa's services and the role of a Health Clinics Booking Advisor. Familiarise yourself with their primary care and MSK products so you can confidently discuss how you would assist customers in booking these services.
✨Show Off Your Customer Service Skills
Since this role is all about customer interaction, prepare examples from your past experiences where you excelled in customer service or sales. Think of specific situations where you resolved issues or achieved targets, as this will demonstrate your ability to thrive in a high-pressure environment.
✨Practice Your Communication
Strong verbal and written communication skills are key for this position. Consider doing mock interviews with a friend or family member to practice articulating your thoughts clearly and concisely. This will help you feel more confident when discussing your experience and answering questions.
✨Emphasise Team Spirit
Bupa values teamwork, so be ready to discuss how you work well within a team. Share examples of how you've contributed to team goals or supported colleagues in achieving targets. Highlighting your collaborative nature will show that you're a great fit for their culture.
