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- Tasks: Assist customers in booking health services via phone and webchat.
- Company: Bupa, a leading health insurer focused on customer care.
- Benefits: 25 days holiday, health insurance, enhanced pension, and performance bonuses.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your sales skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 22600 - 28600 £ per year.
Location: Bupa Place, Salford Quays, Manchester / Hybrid (min of 2 days per week in the Bupa Office)
Contract: 12 Months Fixed Term Contract - Full time
Hours: 37.5 hours per week - Monday to Friday covering various shifts between the hours of 8.00am and 8.00pm. You will be expected to work at least one Saturday in 4 with a day off in lieu.
Salary: £26,500 per annum + Monthly performance based bonus
Working in our UK support functions you will play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you will have an opportunity to do work that matters, making a difference to the lives of our customers each and every day.
The role involves dealing with both new and repeat self-pay or corporate customers, selling and assisting them in booking their Health Assessment, MSK appointments, GP visits and many more primary care products. This could be via the telephone or webchat.
You’ll help us make health happen by:
- Working towards achieving a monthly revenue target and also an overall annual target
- Working on inbound and outbound calls
- Arranging appointments within our Bupa clinics and liaising with the centres on a daily basis
- Communicating with customers either via the telephone, email or webchat
- Working with the eligibility & contracts team to ensure corporate customers are covered
- Offering upgrades and cross-selling other products
Key Skills / Qualifications needed for this role:
- Experience of working in a customer service/sales environment and demonstrating strong customer focused skills and an ability to up-sell added products
- Understanding of customer service principles and a commitment to service excellence
- PC literate with good knowledge of Windows based packages and the ability to combine communication and admin skills
- Strong verbal and written communication skills and the ability to deal effectively with internal and external customers of all levels, taking a firm yet diplomatic approach if necessary
- Excellent time management skills and the ability to work quickly and accurately in a pressurised environment
- Ability to adapt to a tight, high achieving sales team and to be responsible for both individual and team targets
- Excellent sales and negotiation skills
- Ability to remain positive and calm whilst projecting a ‘can do' attitude within the team/department
Benefits:
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
- 25 Days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts
Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That is why we especially encourage applications from people with diverse backgrounds and experiences.
As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We will make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type: Full time
Job Area: Administration
Locations: Bupa Place
Booking Advisor in Manchester employer: Cromwellhospital
Contact Detail:
Cromwellhospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Booking Advisor in Manchester
✨Tip Number 1
Get to know Bupa and what they stand for! Research their values and mission, so you can show how your skills align with their goals during the interview. This will help us see that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via webchat and phone, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Show off your sales skills! Think of examples from your past experiences where you successfully upsold or provided excellent customer service. We want to hear about how you’ve made a positive impact on customers before!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining our team at Bupa.
We think you need these skills to ace Booking Advisor in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Booking Advisor role. Highlight your customer service experience and any sales skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Show Off Your Communication Skills: Since you'll be dealing with customers via webchat and phone, it’s crucial to demonstrate your strong verbal and written communication skills. Use clear language and a friendly tone in your application to give us a taste of how you’d interact with our customers.
Highlight Your Team Spirit: We love team players! Mention any experiences where you've worked towards team goals or supported colleagues. This will help us see how you can contribute to our high-achieving sales team and fit into our positive work culture.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cromwellhospital
✨Know Your Stuff
Before the interview, make sure you understand the role of a Booking Advisor inside out. Familiarise yourself with Bupa's services, especially health assessments and primary care products. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, prepare examples from your past experiences where you excelled in customer service or sales. Think of specific situations where you went above and beyond to help a customer, as this will demonstrate your commitment to service excellence.
✨Practice Your Communication
As you'll be communicating via webchat and phone, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend, focusing on how you can convey information effectively while maintaining a friendly tone.
✨Be Ready for Sales Scenarios
Expect questions that assess your sales skills and ability to upsell. Prepare for role-play scenarios where you might need to sell additional products or handle objections. This will not only showcase your sales acumen but also your ability to remain calm under pressure.