At a Glance
- Tasks: Ensure smooth admin running of the Therapy Department and assist clinical staff.
- Company: Join Bupa, a leading healthcare provider with a commitment to care.
- Benefits: 25 days holiday, health insurance, enhanced pension, and performance bonuses.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a difference in patients' lives while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong computer skills required.
The predicted salary is between 35000 - 45000 £ per year.
As Therapy Patient Coordinator, your primary role is to ensure the smooth administrative running of the Therapy Department and assist clinical staff with non‐clinical duties. You will greet clients, handle enquiries via phone, email, and in‐person, maintain stock levels, ensure authorisations are obtained before appointments, gather payments, and reconcile financial records.
Duties & Responsibilities
- Ensure a warm and courteous welcome to all visitors.
- Collect relevant information from clients in a polite, confidential and friendly manner.
- Communicate effectively with patients, clients and colleagues.
- Inform clients about charges, UTA/DNA policies.
- Respond to all enquiries professionally and helpfully.
- Send letters and other information as required.
- Follow up with referrers when patients cannot be contacted or do not attend.
- Book interpreters as needed.
- Manage post deliveries to and from the post room.
- Store and file necessary documentation.
- Collect payments for treatment and equipment and liaise with accounts, private insurers and embassies.
- Resolve payment queries with accounts and arrange credit notes if required.
- Enter daily charges, run departmental reports to confirm accurate entries, and perform additional stockkeeping duties.
Key Skills & Experience
- Experience handling money in a business setting.
- Customer service experience.
- Excellent computer skills.
- Strong time management and prioritisation.
- Ability to work independently.
- Capability to cope with stressful situations involving emotional or challenging patients, carers or visitors.
- Awareness of diversity and ability to respond to individual needs and preferences.
Benefits
- 25 days holiday per year, increasing with length of service, with option to buy or sell.
- Bupa health insurance as a benefit in kind.
- Enhanced pension plan and life insurance.
- Annual performance‐based bonus.
- Support with travel costs via a season ticket loan or cycle2work.
- Various other benefits and online discounts.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. All employees have a duty to ensure safeguarding children, young people and adults at risk is prioritised and acted on appropriately.
Therapy Patient Coordinator in London employer: Cromwellhospital
Cromwell Hospital is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a Therapy Patient Coordinator, you will benefit from competitive pay, generous holiday allowances, and comprehensive health insurance, all while working in a dynamic environment in the heart of London. With a commitment to diversity and inclusion, Cromwell Hospital ensures that every team member feels valued and empowered to thrive in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Therapy Patient Coordinator in London
✨Tip Number 1
Get to know the company! Research Cromwell Hospital and its values. When you walk in for your interview, you’ll want to show that you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your communication skills. As a Therapy Patient Coordinator, you'll be interacting with clients and colleagues all day. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help you feel more confident and ready to tackle those tricky questions.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Therapy Patient Coordinator in London
Some tips for your application 🫡
Show Your Warmth:As a Therapy Patient Coordinator, you'll be the first point of contact for clients. Make sure your application reflects your friendly and courteous nature. Use a warm tone in your cover letter to show us you can create that welcoming atmosphere.
Highlight Your Customer Service Skills:We want to see your experience in customer service shine through! Share specific examples of how you've handled enquiries or resolved issues in previous roles. This will help us understand how you can effectively communicate with patients and colleagues.
Be Detail-Oriented:Attention to detail is key in this role, especially when it comes to managing payments and documentation. In your application, mention any relevant experiences where your organisational skills made a difference. We love candidates who can keep things running smoothly!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Cromwellhospital
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Therapy Patient Coordinator. Familiarise yourself with the key tasks like handling enquiries, managing payments, and supporting clinical staff. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As this role involves a lot of interaction with clients and colleagues, practice your communication skills. Think about how you would greet a visitor or respond to a query. You might even want to role-play with a friend to get comfortable with the types of questions you might face during the interview.
✨Showcase Your Customer Service Experience
Highlight any previous customer service experience you have, especially in handling money or dealing with challenging situations. Be ready to share specific examples of how you've successfully managed difficult interactions or resolved issues, as this will demonstrate your capability to thrive in a busy environment.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare some thoughtful questions to ask your interviewers. Inquire about the team dynamics, the challenges they face in the Therapy Department, or how they measure success in this role. This shows that you're engaged and serious about finding the right fit for both you and the company.
