At a Glance
- Tasks: Coordinate patient bookings and provide top-notch administrative support in Radiology.
- Company: Bupa Cromwell Hospital, a leader in healthcare with a focus on patient care.
- Benefits: £33,000 salary, 25 days holiday, flexible working, and a global wellbeing programme.
- Other info: Join a dynamic team and enjoy excellent career growth opportunities.
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive environment.
- Qualifications: Experience in healthcare administration; radiology experience is a plus.
The predicted salary is between 33000 - 33000 £ per year.
Patient Coordinator within Radiology at Cromwell Hospital, London SW5 0TU
Permanent
Salary: £33,000 + Fantastic Benefits
Full time - 37.5 hours a week (Monday to Friday between the hours of 8am and 8pm. 1 Saturday once a month, Saturday hours are 9am to 2pm)
We make health happen. Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters, making a difference to the lives of our customers each day.
Role Overview
You will provide and maintain efficient administrative and reception services for the Radiology Department, ensuring that a high quality service is delivered to patients, staff and Consultants. You'll work as part of a multi-disciplinary team, showing flexibility of shared tasks to ensure that we provide the best quality service in a pleasant environment for both staff and patients.
You’ll help us make health happen by:
- Ensuring all customers are dealt with in a professional manner and all queries are dealt with efficiently - over the telephone and email.
- Taking bookings for Diagnostic Imaging examinations and giving patients precise and accurate preparation instructions.
- Taking and giving accurate information over the telephone and maintaining an efficient telephone manner.
- Advising the Administration Lead of any problems within the department and handling minor complaints with immediate action and thorough follow up.
- Ensuring that effective booking, information, reporting and filing systems are maintained and developed on a daily, weekly and monthly basis.
- Checking General area/CT/MRI charges for the previous day, adding issues on Compucare for inpatients.
- Checking bookings scheduled for the following day and obtaining request forms to ensure efficient patient journey.
- Creating and maintaining good working relationships with all members of the Department of Diagnostic Imaging, liaising regularly with the Administration Manager to form a cohesive team, working together to provide an exemplary service.
- Promoting good relations with referring clinicians, other hospital departments and outside organisations to ensure that the reputation of the Department of Diagnostic Imaging and the Bupa Cromwell Hospital is upheld.
Key Skills / Qualifications needed for this role:
- Experience in Administration within a healthcare environment.
- Experience within radiology is desirable.
- Good communication and strong interpersonal skills.
- Excellent telephone manner.
- Articulate and polite.
- Organisational skills - meeting deadlines and prioritising workloads.
- Confident and able to work under pressure.
- Natural ability to empathise with patients and demonstrate genuine care.
- Ability to work as part of a team.
- Ability to work independently and autonomously.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell up to 5 days.
Radiology Patient Coordinator: Booking & Care in London employer: Cromwellhospital
At Bupa Cromwell Hospital, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. As a Radiology Patient Coordinator, you'll enjoy a competitive salary of £33,000 alongside fantastic benefits, including flexible working options and a comprehensive wellbeing programme. Join our dedicated team in London, where your contributions will directly impact patient care and make a meaningful difference in the lives of our customers every day.
StudySmarter Expert Advice🤫
We think this is how you could land Radiology Patient Coordinator: Booking & Care in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cromwell Hospital on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient care and administration. We recommend role-playing with a friend to get comfortable with your responses and show off your excellent communication skills.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help convey your confidence and readiness to be part of the team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Radiology Patient Coordinator: Booking & Care in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Radiology Patient Coordinator role. Highlight your experience in administration within healthcare and any relevant skills that match the job description. We want to see how you can make health happen with us!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about patient care and how your skills align with our values. Remember, we love seeing genuine care and empathy for patients, so let that come through.
Show Off Your Communication Skills:Since this role involves a lot of interaction with patients and staff, make sure your written application reflects your excellent communication skills. Keep it clear, polite, and articulate – just like you would when speaking to a patient on the phone!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our fantastic benefits!
How to prepare for a job interview at Cromwellhospital
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Radiology Patient Coordinator. Familiarise yourself with the key tasks mentioned in the job description, such as booking diagnostic imaging examinations and handling patient queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication and interpersonal skills, prepare examples from your past experiences where you've effectively communicated with patients or colleagues. Practising your telephone manner can also be beneficial, as you'll need to convey information clearly and professionally over the phone.
✨Demonstrate Empathy and Care
As a Patient Coordinator, you'll be dealing with patients who may be anxious about their appointments. Think of ways to express your natural ability to empathise with patients during the interview. Share stories that highlight your caring approach and how you've made a difference in someone's experience in a healthcare setting.
✨Prepare for Teamwork Questions
This position involves working as part of a multi-disciplinary team, so be ready to discuss your experiences in collaborative environments. Prepare specific examples of how you've worked with others to achieve a common goal, and emphasise your flexibility in shared tasks to ensure high-quality service delivery.
