At a Glance
- Tasks: Provide top-notch admin support in the Radiology Department, ensuring smooth patient journeys.
- Company: Join Bupa Cromwell Hospital, a leader in healthcare with a focus on exceptional patient care.
- Benefits: Enjoy 25 days holiday, flexible working, and a global wellbeing programme.
- Other info: Be part of a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive environment.
- Qualifications: Experience in healthcare admin is a plus; strong communication and organisational skills are essential.
The predicted salary is between 33000 - 33000 £ per year.
Patient Coordinator within Radiology at Cromwell Hospital, London SW5 0TU
Permanent
Salary: £33,000 + Fantastic Benefits
Full time - 37.5 hours a week (Monday to Friday between the hours of 8am and 8pm. 1 Saturday once a month, Saturday hours are 9am to 2pm)
We make health happen. Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters, making a difference to the lives of our customers each day.
Role Overview
You will provide and maintain efficient administrative and reception services for the Radiology Department, ensuring that a high quality service is delivered to patients, staff and Consultants. You'll work as part of a multi-disciplinary team, showing flexibility of shared tasks to ensure that we provide the best quality service in a pleasant environment for both staff and patients.
You will help us make health happen by:
- Ensuring all customers are dealt with in a professional manner and all queries are dealt with efficiently - over the telephone and email.
- Taking bookings for Diagnostic Imaging examinations and giving patients precise and accurate preparation instructions.
- Taking and giving accurate information over the telephone and maintaining an efficient telephone manner.
- Advising the Administration Lead of any problems within the department and handling minor complaints with immediate action and thorough follow up.
- Ensuring that effective booking, information, reporting and filing systems are maintained and developed on a daily, weekly and monthly basis.
- Checking General area/CT/MRI charges for the previous day, adding issues on Compucare for inpatients.
- Checking bookings scheduled for the following day and obtaining request forms to ensure efficient patient journey.
- Creating and maintaining good working relationships with all members of the Department of Diagnostic Imaging, liaising regularly with the Administration Manager to form a cohesive team, working together to provide an exemplary service.
- Promoting good relations with referring clinicians, other hospital departments and outside organisations to ensure that the reputation of the Department of Diagnostic Imaging and the Bupa Cromwell Hospital is upheld.
Key Skills / Qualifications needed for this role:
- Experience in Administration within a healthcare environment.
- Experience within radiology is desirable.
- Good communication and strong interpersonal skills.
- Excellent telephone manner.
- Articulate and polite.
- Organisational skills - meeting deadlines and prioritising workloads.
- Confident and able to work under pressure.
- Natural ability to empathise with patients and demonstrate genuine care.
- Ability to work as part of a team.
- Ability to work independently and autonomously.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell up to 5 days.
Radiology Patient Coordinator in London employer: Cromwellhospital
At Bupa Cromwell Hospital, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. As a Radiology Patient Coordinator, you'll enjoy a competitive salary of £33,000 alongside fantastic benefits, including flexible working options and a comprehensive wellbeing programme. Join our dedicated team in London, where your contributions will directly impact patient care and make a meaningful difference in the lives of our customers every day.
StudySmarter Expert Advice🤫
We think this is how you could land Radiology Patient Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cromwell Hospital on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient coordination. Think about how you’d handle specific scenarios in radiology. We want you to show off your skills and experience confidently!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. It shows you’re serious about the role and ready to represent the hospital’s values.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in making health happen!
We think you need these skills to ace Radiology Patient Coordinator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Radiology Patient Coordinator role. Highlight your experience in administration within healthcare and any relevant skills that match the job description. We want to see how you can make health happen with us!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our mission. Be sure to mention your excellent communication skills and ability to empathise with patients.
Showcase Your Organisational Skills:In your application, give examples of how you've successfully managed workloads and met deadlines in previous roles. We love candidates who can juggle tasks efficiently while maintaining a high standard of service.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Bupa Cromwell Hospital!
How to prepare for a job interview at Cromwellhospital
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Radiology Patient Coordinator. Familiarise yourself with the job description and think about how your previous experience aligns with the tasks mentioned, like handling patient queries and managing bookings.
✨Showcase Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with patients or colleagues in the past, especially in high-pressure situations. A calm and polite telephone manner can really set you apart!
✨Demonstrate Empathy and Care
This position is all about making patients feel comfortable and cared for. Think of specific instances where you've shown empathy in your previous roles. Be ready to discuss how you would handle difficult situations with patients, as this will highlight your ability to connect with them on a personal level.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the department's goals, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
