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- Tasks: Provide top-notch admin support in the Radiology Department, ensuring smooth patient journeys.
- Company: Join Bupa, a leading health insurer focused on making health happen.
- Benefits: Earn £16 per hour with flexible hours and a supportive work environment.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: Experience in healthcare admin is a plus; strong communication skills are essential.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 13 - 16 £ per hour.
Patient Coordinator within Radiology - Bank at Cromwell Hospital, London SW5 0TU
Salary: £16 per hour
Covering annual leave/ sickness & other absence
Hours of work available: Monday to Friday between the hours of 8am and 8pm. 1 Saturday once a month, Saturday hours are 9am to 2pm.
We make health happen. Working in our UK support functions you will play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you will have an opportunity to do work that matters, making a difference to the lives of our customers each day.
Role Overview
You will provide and maintain efficient administrative and reception services for the Radiology Department, ensuring that a high quality service is delivered to patients, staff and Consultants. You will work as part of a multi-disciplinary team, showing flexibility of shared tasks to ensure that we provide the best quality service in a pleasant environment for both staff and patients.
You will help us make health happen by:
- Ensuring all customers are dealt with in a professional manner and all queries are dealt with efficiently - over the telephone and email.
- Taking bookings for Diagnostic Imaging examinations and giving patients precise and accurate preparation instructions.
- Taking and giving accurate information over the telephone and having an efficient telephone manner.
- Advising the Administration Lead of any problems within the department and handling minor complaints with immediate action and a thorough follow up.
- Ensuring that effective booking, information, reporting and filing systems are maintained and developed on a daily, weekly and monthly basis.
- Checking General area/CT / MRI charges for the previous day, adding issues on Compucare for inpatients.
- Checking bookings scheduled for the following day and obtaining request forms to ensure efficient patient journey.
- Creating and maintaining good working relationships with all members of the Department of Diagnostic Imaging, liaising regularly with the Administration Manager to form a cohesive team, working together to provide an exemplary service.
- Promoting good relations with referring clinicians, other hospital departments and outside organisations to ensure that the reputation of the Department of Diagnostic Imaging and the Bupa Cromwell Hospital is upheld.
Key Skills / Qualifications needed for this role:
- Experience in Administration within a healthcare environment.
- Experience within radiology is desirable.
- Good communication and strong interpersonal skills.
- Excellent telephone manner.
- Articulate and Polite.
- Organisational skills - meeting deadlines and prioritising workloads.
- Confident and can work under pressure.
- Natural ability to empathise with patients and demonstrate genuine care.
- Ability to work as part of a team.
- Ability to work independently and autonomously.
Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We will make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
At Bupa we strive to ensure all our customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.
Time Type: Part time
Job Area: Administration
Locations: Cromwell Hospital London
Patient Coordinator Radiology (BANK) in London employer: Cromwellhospital
Contact Detail:
Cromwellhospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Coordinator Radiology (BANK) in London
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those in radiology. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient coordination and radiology. We all know first impressions count, so show off your communication skills and genuine care for patients!
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows that you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website for the best chance of landing that Patient Coordinator role. It’s the easiest way for us to see your application and get you in front of the right people!
We think you need these skills to ace Patient Coordinator Radiology (BANK) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in administration, especially within healthcare. We want to see how your skills align with the role of Patient Coordinator in Radiology, so don’t be shy about showcasing relevant experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about patient care and how you can contribute to our team. Keep it professional but let your personality come through – we love seeing the real you!
Show Off Your Communication Skills: Since this role involves a lot of interaction with patients and staff, make sure to demonstrate your excellent communication skills in your application. Whether it’s through your writing style or examples of past experiences, we want to see that you can connect with people effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application goes straight to us. Plus, you’ll get to explore more about what makes Bupa a great place to work!
How to prepare for a job interview at Cromwellhospital
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Patient Coordinator role within Radiology. Familiarise yourself with the key responsibilities and skills mentioned in the job description, such as handling patient queries and managing bookings. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated with patients or colleagues in previous jobs. Practice articulating your thoughts clearly and politely, as a strong telephone manner is essential for this position.
✨Demonstrate Empathy and Care
As a Patient Coordinator, you'll need to empathise with patients. Think of situations where you've shown genuine care in a professional setting. Be ready to discuss how you would handle difficult situations or complaints, showcasing your ability to remain calm and supportive under pressure.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the department's goals, or how they measure success in the role. This shows your interest in the position and helps you assess if it's the right fit for you.
