At a Glance
- Tasks: Manage accounts, collect debts, and ensure smooth cash flow for the hospital.
- Company: Join King Edward VII's Hospital, part of the globally trusted Bupa healthcare group.
- Benefits: Enjoy 25 days annual leave, private healthcare, and a supportive work environment.
- Other info: Be part of a diverse team that values your unique background and experiences.
- Why this job: Make a real impact on patient care while developing your financial skills.
- Qualifications: Experience in credit control or debt recovery is a plus; strong communication skills are essential.
The predicted salary is between 34800 - 34800 £ per year.
King Edward VII's Hospital, 5-10 Beaumont Street, Marylebone, London W1G 6AA. Permanent (37.5hrs) On-Site. Up To £34,800pa + Fantastic Benefits.
How you'll help us make health happen. You will play a vital role in supporting the hospital's financial performance by ensuring the timely collection of outstanding debts and maintaining strong cash flow. By proactively managing accounts, resolving payment issues, and building effective relationships with patients, insurers, and stakeholders, you will help minimise financial risk and enable the continued delivery of high-quality patient care.
Key Responsibilities
- Take ownership of designated accounts, ensuring effective management of outstanding debt.
- Monitor and follow up on overdue balances from patients, insurers, embassies, and corporate clients in line with agreed processes and timelines.
- Investigate shortfalls, rejected claims, and underpayments, taking appropriate action to recover funds or escalate issues.
- Respond to and resolve internal and external queries related to billing and collections, providing clear updates and outcomes.
- Support the reduction of debtor days and contribute to overall cash flow improvement.
- Prepare and deliver accurate reports and management information as required.
- Process and allocate incoming payments accurately across accounts.
- Refer aged debt to collection agencies where appropriate and manage the process through to resolution.
- Work collaboratively with colleagues to ensure service continuity and contribute to wider team objectives.
Key Skills / Qualifications
- Previous experience in credit control or debt recovery (Desirable: Healthcare).
- Strong understanding of collections processes, including dispute resolution.
- High level of numeracy with good Excel and general IT skills.
- Excellent communication skills, with the ability to handle sensitive conversations confidently and professionally.
- Ability to interpret contracts.
- Strong organisational skills with attention to detail and accuracy.
- Ability to work independently while contributing effectively within a team.
Benefits
- Annual leave entitlement of 25 days + bank holidays increasing with length of service.
- In-house training for all staff.
- Company pension scheme.
- Life assurance.
- Employee Referral Scheme.
- Access to staff restaurant.
- Interest free travel loan.
- Private healthcare (eligible after 12 months).
- Bicycle Loan Scheme.
- Retailer discounts.
- Employee Assistance Programme.
Part of a Globally Trusted Healthcare Group. When you join King Edward VII, you also become part of Bupa – a global healthcare leader with the scale, stability and expertise of a major international brand. Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well‑established systems that help you grow, develop and deliver exceptional care. Our size gives us strength, while our purpose keeps us personal. We champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to “Be you at Bupa”, and we actively welcome colleagues from all backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process. If you require information regarding this role in an alternative format, please email: careers@bupa.com
Credit Controller employer: Cromwellhospital
At King Edward VII's Hospital, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and well-being. Located in the heart of Marylebone, London, our team enjoys competitive benefits, including generous annual leave, in-house training, and access to private healthcare after 12 months. As part of the globally trusted Bupa group, you will have the opportunity to develop your career while contributing to high-quality patient care in a diverse and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Cromwellhospital. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Cromwellhospital.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Cromwellhospital's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Cromwellhospital
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Cromwellhospital.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Cromwellhospital will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Cromwellhospital employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
