Clinical Unit Manager — Lead Clinical Teams & Quality (London)

London Medical is a specialist outpatient clinic located in London's renowned medical district Harley Street and is now a part of Bupa Health Services. Our diabetes and specialist services offer customers fast access to diagnosis, treatment, and support when they need it, as well as onward pathways to high quality care at Bupa's Cromwell Hospital.

As Clinical Unit Manager, you will be responsible for leading and developing a diverse clinical workforce, ensuring the delivery of safe, effective, and compassionate care across adult and paediatric pathways. You will champion clinical governance, drive service improvement, and foster a culture of learning and accountability. This role requires a confident and experienced leader who thrives in a fast‑paced, patient‑focused environment. You’ll also work collaboratively with consultants, governance teams, and operational colleagues to ensure seamless service delivery and regulatory compliance. Your leadership will be key to maintaining high standards and supporting the continuous development of our clinical teams.

You'll help us make health happen by:

• Acting as a visible and credible senior leader across clinical teams
• Driving a culture of excellence aligned with London Medical's values
• Mentoring emerging leaders and supporting succession planning
• Representing clinical services in senior leadership forums
• Leading initiatives to improve quality, patient experience, and operational efficiency
• Ensuring compliance with CQC, NMC, MHRA, and other regulatory standards
• Managing incidents, complaints, and investigations with clear action planning
• Leading infection prevention and control (IPC) and clinical audit programmes
• Overseeing daily operations, staffing, and patient flow
• Managing recruitment, training, appraisals, and performance
• Providing expert leadership in adult and paediatric care
• Collaborating with consultants and MDTs to ensure seamless care
• Chairing governance and risk meetings and maintaining risk registers
• Designing competency‑based training programmes and supporting professional development
• Supporting budget management and workforce optimisation
• Ensuring billing and documentation meet clinical and commercial standards

Key Skills / Qualifications needed for this role:

• Registered Nurse (RN) with active NMC registration
• Significant experience in outpatients/day case procedures
• Proven leadership in healthcare settings
• Strong communication, decision‑making, and problem‑solving skills
• Experience in incident handling and conflict resolution
• Previous managerial experience

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more:

• Payment of professional registration fees
• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.