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- Tasks: Manage administrative tasks and provide outstanding customer service in a dynamic healthcare environment.
- Company: Join Bupa, a leading health insurer focused on making a positive impact.
- Benefits: Enjoy 25 days holiday, health insurance, and flexible working options.
- Why this job: Be part of a team that prioritises mental and physical wellbeing while making a difference.
- Qualifications: Strong communication skills and previous admin experience are essential.
- Other info: Diverse workplace with opportunities for personal and professional growth.
The predicted salary is between 29300 - 29300 £ per year.
Location: Mindplace Broadgate Unit LG12, Lower Ground Unit, 1 Broadgate, Liverpool Street, London, EC2M 2QS
Contract: Permanent. Full time, 37.5 hours. Monday to Friday on shifts between 8am - 10pm with rotational weekends
Salary: £29,300 per annum plus excellent benefits
We believe caring for your mind should feel as natural as caring for your body. That’s why we’re creating dedicated spaces with expert face-to-face support, grounded in nearly 80 years of trusted Bupa care.
As an employee at Bupa, our patients will be your top priority. With no shareholders, we reinvest our profits back into our business to give you the extra time and technology you need to make a difference to our patients every day.
Responsibilities:
- Efficiently and effectively manage all administrative and receptionist activities.
- Welcome customers and support the customer journey through the centre up to checkout.
- Answer, screen and forward incoming customer queries via phone; proactively manage local mailbox and emails.
- Maintain a well-presented reception and waiting area.
- Ensure customer reports are dispatched within the desired time frame; effectively manage abnormal results.
- Ensure all customers have the correct paperwork to support their visit (appointment packs where applicable, clinical file preparation and consent forms).
- Manage results (receiving, scanning, uploading) and follow up with suppliers to ensure turnaround within the agreed SLA.
- Maintain accurate customer details; manage arrivals, appointments bookings, changes and reschedules on systems (EXACT/BOSS/Meddbase).
- Process payments, invoices, added charges and credit notes on departure.
- Organise documents to ensure quick turnaround, prioritising to meet deadlines.
- Assist in bookings of mammograms and MSK referrals where delivered at the centre.
- Post handling: collect, open, date stamp, distribute incoming post and post outgoing mail.
- Generate letters as required by the business.
- Monitor stocks and order goods as needed.
- Process invoices/delivery notes per Bupa policy.
- Contribute to well-presented facilities through pro-activity and effective escalation when required.
Key Skills / Qualifications:
- Excellent communication skills both written and verbal.
- Deliver outstanding customer service by being friendly and welcoming.
- Administrative and reception experience.
- Well organised, reliable and proactive.
- Computer literate.
- Knowledge of medical terminology (desirable).
Personal characteristics:
- Flexible with hours, days and shift patterns.
- Adaptable to a changing environment.
- Resilient and driven to provide a world class service in challenging situations.
- Well-developed communication skills.
- Effective time management.
- Ability to work autonomously in a busy environment.
- Understanding of the business environment.
- Ability to work well within a multi-disciplinary team.
Benefits:
- 25 days holiday, increasing through length of service, with option to buy or sell.
- Bupa health insurance as a benefit in kind.
- Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money.
- Interest-free annual travel loan to enable the purchase of public transport annual season tickets.
- Wagestream - Early access up to 40% of earned wages within minutes.
- Competitive Pension plans and Parental leave options, plus access to products such as Menopause plan.
- My Bupa Extras - discounts at retailers and wellbeing resources.
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, and we champion diversity. We understand the importance of our people representing the communities and customers we serve. We especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We will ensure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Administrative Assistant employer: Cromwellhospital
Contact Detail:
Cromwellhospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bupa and Mindplace. Understanding their values and mission will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Dress the part! Make sure you look professional and polished for your interview. First impressions matter, and being well-presented shows that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Administrative Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administrative Assistant role. Highlight your relevant experience and skills that match the job description, like your communication skills and administrative experience. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your customer service skills and adaptability, as these are key for us at Bupa.
Be Clear and Concise: When filling out your application, keep your language clear and concise. Avoid jargon and make sure your points are easy to understand. We appreciate straightforward communication, just like we aim to provide to our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Cromwellhospital
✨Know the Company Inside Out
Before your interview, take some time to research Mindplace and Bupa. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As an Administrative Assistant, outstanding customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you handle challenging situations with grace.
✨Be Organised and Proactive
This role requires excellent organisational skills. During the interview, discuss how you manage your time and prioritise tasks. You might even want to bring a planner or a digital tool you use to demonstrate your proactive approach to managing responsibilities.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to manage multiple tasks or resolve conflicts. Practising these scenarios can help you articulate your thought process clearly during the interview.
