At a Glance
- Tasks: Lead and manage transport partners to enhance service quality and customer experience.
- Company: Join Cromwell, a leading supplier of industrial tools with over 50 years of experience.
- Benefits: Competitive salary, bonus schemes, enhanced family leave, and healthcare cash plan.
- Other info: Diverse and inclusive workplace focused on personal and professional growth.
- Why this job: Shape the future of our transport network and drive performance improvements.
- Qualifications: Experience in transport or logistics, strong analytical skills, and excellent communication.
The predicted salary is between 40000 - 50000 £ per year.
As our new Transport Service Lead, you will champion service excellence through the leadership and management of our network of transport partners. Supporting our Shipping and Delivery networks, you will take responsibility for driving network delivery performance, proactively analysing transport operations and implementing solutions that enhance service quality and customer experience. This is an exciting opportunity to play a key role in shaping the effectiveness of our transport network.
Working closely with carriers, suppliers and internal stakeholders, you will lead performance improvement initiatives, support commercial decision-making and ensure our transport operations remain agile, cost-effective and customer focused.
Some of your key responsibilities:
- Lead and manage relationships with our network of transport partners, ensuring consistent service performance and operational agility.
- Support the delivery of the transport budget through forecasting, spend analysis and cost-saving initiatives that maintain service quality.
- Monitor and report on transport performance metrics, identifying trends and driving continuous improvement plans with suppliers.
- Support transport procurement activities, including tenders, bids and commercial negotiations.
- Promote safety and compliance across the transport network through operational reviews, audits and best practice implementation.
- Support transport systems, processes and projects to improve efficiency, standardisation and customer experience across the supply chain.
What do I need to be successful in this role?
- Previous experience within a Transport, Logistics or Account Management environment.
- Strong understanding of transport operations, delivery models and customer service requirements.
- Proven ability to analyse, manage and present KPI, budget and performance data.
- Experience working with external suppliers or carrier networks to improve operational performance.
- Excellent communication and stakeholder management skills, with the ability to influence at multiple levels.
- Self-motivated with the ability to work independently whilst contributing effectively as part of a wider team.
What’s in it for me?
- A competitive salary alongside inclusion in one of our company bonus or incentive schemes, which reinforce our key principle of winning as one team and sharing in our success.
- 20 days annual leave entitlement plus Bank Holidays – we also offer the opportunity to purchase additional annual leave.
- Enhanced Maternity & Paternity pay to support team members during family time.
- Healthcare Cash Plan funded by Cromwell to help with everyday healthcare expenses.
- Employee Assistance Programme (EAP) available to all UK Cromwell team members.
Who are Cromwell?
No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers.
Cromwell has been established for over 50 years and is a supplier of industrial tools, offering an unrivalled choice of products to all industries, professions and trades. We are committed to delivering a truly customer focused and cost-effective service that successfully matches your company’s needs.
Diversity & Inclusion: Our aim is to create an environment that is welcoming to all people and ensures we treat each other and customers with respect.
Transport Service Lead in Portsmouth employer: Cromwell
Cromwell is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary, generous leave policies, and enhanced family support. Our inclusive work culture fosters collaboration and innovation, ensuring that every team member can thrive while contributing to our mission of delivering outstanding service. With over 50 years of industry expertise, we provide ample opportunities for career advancement in a supportive environment that values diversity and individual contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Transport Service Lead in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the transport and logistics industry on LinkedIn or at local events. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its transport operations. Understand their challenges and think of solutions you could bring to the table. This shows you’re proactive and ready to make an impact!
✨Tip Number 3
Don’t just wait for job openings; create your own opportunities! If you see a company you admire, reach out directly. Express your interest in their transport services and how you can contribute to their success.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Transport Service Lead in Portsmouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in transport, logistics, or account management. We want to see how your skills align with the role of Transport Service Lead, so don’t hold back on showcasing your relevant achievements!
Showcase Your Analytical Skills:Since this role involves analysing transport operations and performance metrics, be sure to include examples of how you've successfully managed and presented data in previous roles. We love seeing candidates who can demonstrate their ability to drive continuous improvement!
Highlight Communication Skills:Strong communication is key for this position, especially when managing relationships with transport partners and stakeholders. Share specific instances where you’ve influenced decisions or improved collaboration – it’ll make your application stand out to us!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Cromwell
✨Know Your Transport Operations
Make sure you brush up on your knowledge of transport operations and delivery models. Be ready to discuss how you've previously improved service quality and customer experience in similar roles. This will show that you understand the core responsibilities of the Transport Service Lead.
✨Prepare Performance Metrics Examples
Have specific examples of how you've analysed and presented KPI, budget, and performance data in the past. Being able to articulate your experience with performance improvement initiatives will demonstrate your analytical skills and ability to drive results.
✨Showcase Your Stakeholder Management Skills
Think of instances where you've successfully managed relationships with external suppliers or carrier networks. Highlight your communication skills and how you've influenced decisions at various levels. This is crucial for the role, so be prepared to share these stories.
✨Emphasise Safety and Compliance
Familiarise yourself with best practices in safety and compliance within transport networks. Be ready to discuss how you've promoted these values in previous roles, as this aligns with the company's commitment to operational excellence and safety.
