As our new Credit Controller, you'll play an important role in protecting Cromwell's financial position by managing a portfolio of customer accounts and proactively reducing overdue debt to minimise the risk of bad debt.
You'll take ownership of your allocated accounts, working directly with customers to understand the root cause of outstanding balances, resolve issues and agree practical solutions. This is a rewarding role where you'll combine strong customer service skills with confidence in having challenging conversations, making informed decisions and taking accountability for delivering results. You'll also have the opportunity to identify improvements to our processes and contribute to the continued success of our Finance team.
Some of your key responsibilities
Take ownership of an allocated portfolio of customer accounts, proactively managing outstanding balances and driving cash collection to reduce overdue debt.
Engage with customers to understand the reasons behind outstanding debt, having confident and constructive conversations to agree solutions and secure payment.
Investigate and resolve invoice and credit queries, taking full accountability for transactions across your customer portfolio.
Identify and elevate problematic accounts, making informed decisions and taking appropriate action to minimise the risk of bad debt.
Produce regular reports to monitor account performance, track collection activity and provide updates on progress.
Review existing processes and identify opportunities for improvement, while maintaining excellent customer service throughout all interactions.
What do you need to be successful in this role?
Experience working in a similar role, with a good understanding of credit control and cash collection processes.
Excellent communication skills, both written and verbal, with confidence in managing customer conversations over the telephone.
Strong negotiation and influencing skills, with the ability to be assertive when required while maintaining positive customer relationships.
Confident decision‑making skills, with the ability to take ownership, be accountable and use your initiative to resolve issues.
Well‑organised with the ability to manage competing priorities, meet tight deadlines and achieve targets in a fast‑paced environment.
Strong team‑working skills, alongside the ability to work independently, share knowledge and use Microsoft Excel, Word and Outlook confidently, including manipulating data in Excel.
What's in it for you?
A competitive salary and benefits package – supporting you at work and beyond.
Employer pension contribution – helping you plan for the future.
30 days' annual leave, including bank holidays – plus extra entitlement as you grow with us.
Family‑friendly pay – enhanced maternity and paternity pay, so you can plan your time off with your family.
Healthcare cash plan and Employee Assistance Programme – supporting your health, wellbeing and life beyond work.
Discounts and an EV scheme – save money with discounts across a range of outlets, and go greener with our electric vehicle scheme.
Life at Cromwell
No matter where you are in your career, we'll help you grow, perform and love what you do.
We're all individuals, with different backgrounds and personalities, and we share one thing: delivering exceptional service for our customers. That's our purpose: Keeping Industry Working.
Since 1968, our people have helped businesses across every industry, profession and trade find exactly what they need, from safety and cutting tools to welding and office supplies. You'll work alongside colleagues who share their expertise and care about getting it right.
Diversity and inclusion
Our aim is to create an environment that is welcoming to all people and ensures we treat each other and customers with respect. We appreciate different and fresh ways of thinking, encouraging innovation where colleagues feel they can express their views freely, and create a working atmosphere in which everyone is able to deliver a high‑quality service.
About Cromwell
Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.
We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.
Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.
Credit Controller in Leicester employer: Cromwell
Cromwell is an exceptional employer that prioritises the growth and development of its employees, offering a supportive work culture where teamwork and operational excellence thrive. Located in Luton, the company provides a competitive salary, enhanced benefits including generous leave policies and a healthcare cash plan, and fosters an inclusive environment that values diversity and innovation. Join us to be part of a team that not only delivers outstanding service but also invests in your personal and professional success.
