Carrier Manager - 3PL (7159) in Leicester

No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.

Purpose of Role

This role delivers leadership of the Transport function Domestically and Internationally. The Carrier Manager will provide complete ownership of our Shipping and Delivery networks, taking responsibility for Network Delivery Performance and suitability. The role will be accountable for effective management of all contracted suppliers and systems, including all Commercial, Legal and Compliance related activity. The Carrier Manager shall own and develop a network of distribution and technological partners to maximise customer satisfaction whilst delivering operational efficiencies/improvements and reducing cost.

What will you do on a normal day?

• Ownership of Transport contracts and solutions which ensure availability of services and solutions globally multi-modally across domestic distribution, import and export markets.
• Lead the Transport Team, creating a great place to work through colleague engagement, supporting the delivery of a Transport Strategy, creating individual objectives and delivering standardised and lean ways of working.
• Effective commercial management and delivery of budget, including long range forecasting, situational reviews and close monitoring of spend / trends.
• Delivery of incentives which reduce cost without impact on performance or quality.
• Responsible for procurement, bids, tenders and effectiveness of negotiations.
• Accountability for network performance, delivered through Transport metrics and presented to stakeholders through regular reporting and communication.
• Regularly reviewing supplier performance and pro-actively managing improvement plans.
• Maximising safety through assessment of practices and carrier operations.
• Consistently seek opportunities to deliver continuous improvement opportunities which improve service, reduce cost, maximise safety or deliver new opportunities.
• Own and develop the effectiveness and usage of Transport systems (including route planning and SaaS) and presenting conformance reporting and standardisation.
• Responsible for maintaining all Transport associated documentation including SSOW’s, W.I’s, SOP’s and Audits.
• Deliver internal efficiencies for Transport and the Supply Chain by addressing repeated enquiry causes, response quality and process improvement to create improvements in customer experience.
• Support the delivery of Organisational projects through adaptability of the Transport network and effective planning.
• Regular monitoring of freight rates, surcharges and associated market factors to ensure commerciality.

What are we looking for?

• 5+ years of Transport experience, preferably in a Leadership capacity.
• Knowledge of air, road and sea markets and night network distribution services (TTN).
• Experienced in customs protocols and procedures with a strong understanding of critical documentation and contents.
• Evidence of project design, management and implementation at large scale in a Transport environment which improve service and reduce cost.
• Understanding of customer expectation and able to evidence the delivery of change to meet evolving needs.
• Background in managing 3PL operators effectively with sizeable budgets (c.£10m+).
• CPC qualification advantageous.
• Adept at managing and presenting KPI’s and budgets at a detailed level.
• Comfortable in a customer facing environment, delivering service enhancements.
• Experience delivering effective contract negotiations and carrier tender exercises from concept to delivery.
• Experience operating with routing and delivery management software (SaaS) and understanding their requirement.
• Ability to work in isolation and as part of a team.
• Excellent interpersonal skills and the ability to interact at multiple levels.
• Highly analytical and capable of interpreting service and cost reporting.
• Logical approach to problem solving including a desire to design sustainable solutions.
• Experienced in managing performance and KPI’s at a detailed level.

What’s in it for you?

• Competitive Salary
• Annual company bonus
• Competitive annual leave allowance with annual purchase scheme
• Group Personal Pension
• Company Funded Healthcare Cash Plan
• Commitment to employee development plans
• 24/7 Wellbeing and Employee Support
• Cycle to work scheme
• Other benefits include Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products.