At a Glance
- Tasks: Manage international accounts, drive customer retention, and grow revenue through proactive sales.
- Company: Cromwell, a leading company in export services with a focus on customer satisfaction.
- Benefits: Pension scheme, healthcare, bonus opportunities, and discounts on products.
- Other info: Opportunity for career growth and a supportive work environment.
- Why this job: Join a dynamic team and make a real impact in global trade.
- Qualifications: Experience in sales or customer service, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
The Export Advisor provides a professional, commercially focused export service to Cromwell’s UK and international customers. The role manages a portfolio of international accounts, with potential to grow into territory ownership, driving customer retention, revenue growth, and margin performance. It is responsible for accurate quoting, order processing, and resolving issues within agreed SLAs. As part of the Export – Inside Sales team, the Export Advisor helps position Cromwell as the easiest company to work with globally through responsive service, strong ownership, and commercial awareness.
Responsibilities
- Manage a portfolio of named international customer accounts across multiple territories
- Build strong, long-term relationships to drive retention and growth
- Identify new sales opportunities within existing accounts
- Conduct proactive outbound activities to progress quotes and develop the pipeline
- Upsell and cross-sell relevant product categories
- Research and qualify new business opportunities where required
- Work towards revenue and margin growth objectives, with formal sales targets introduced as the role evolves
- Contribute to achieving team commercial performance metrics
- Stay informed on product updates, pricing policies, and competitor activity
Export Operations & Customer Service Excellence
- Deliver a best-in-class international customer experience with a single-point-of-contact mindset
- Prepare accurate and timely quotations in line with pricing policies and agreed SLAs
- Proactively progress open quotations to improve conversion
- Enter and manage customer orders accurately within business systems
- Generate temporary product codes where required
- Advise customers of stock availability issues and proactively offer suitable alternatives
- Liaise with external suppliers to source products and substitutes
- Ensure compliance with export procedures and documentation requirements
- Manage customer complaints through to satisfactory resolution
- Maintain accurate CRM records and customer data
Key Performance Indicators
- Revenue and Margin Growth (formalised targets to be introduced as the role evolves)
- Quote Conversion Rate
- SLA Adherence
- Customer Retention
- CRM/Data Accuracy
- Complaint Resolution Timeliness
- Incentive Scheme Participation (currently quarterly, with potential to move to monthly structure)
Essential Skills and Competencies
- Proven experience in Internal Sales, Export, or Customer Service environment
- Strong commercial awareness and sales capability
- Excellent verbal and written communication skills
- High attention to detail and accuracy
- Strong organisational skills with the ability to multitask
- Proficiency in Microsoft Office (Outlook, Excel, Word)
- Experience using CRM systems
- Problem-solving capability with a proactive mindset
- Ability to build trust and influence customer decisions
Desirable
- Experience within export/international trade
- Understanding of export documentation and shipping processes
- Additional language capability
- Experience working within an SLA-driven environment
Benefits
- Group Personal Pension
- Company Funded Healthcare
- Bonus Scheme
- Cycle to Work
- 24/7 Wellbeing Support
- Free Tea & Coffee
- Discounted Cromwell Products
- Retail & Leisure Discount Scheme
Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion or belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community an interview if they meet the minimum requirements for the role.
Export Advisor (7290) in Leicester employer: Cromwell Tools Export
Cromwell is an exceptional employer, offering a dynamic work environment at our Cromwell Head Office in Leicester, where the Export Advisor role thrives on collaboration and innovation. With a strong focus on employee growth, we provide comprehensive benefits including a Group Personal Pension, company-funded healthcare, and a bonus scheme, alongside a culture that values diversity and inclusion. Join us to build meaningful relationships with international clients while enjoying perks like discounted products and 24/7 wellbeing support.
StudySmarter Expert Advice🤫
We think this is how you could land Export Advisor (7290) in Leicester
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Export Advisor (7290) at Cromwell Tools Export, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Cromwell Tools Export. Tailor your message to explain why you’re drawn to them and how you can contribute as a Export Advisor (7290). Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Export Advisor (7290) in Leicester
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Cromwell Tools Export:When writing your cover letter, make sure to tailor your message specifically for Cromwell Tools Export. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Cromwell Tools Export
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Cromwell Tools Export that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Cromwell Tools Export that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Cromwell Tools Export’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
