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For Companies At a Glance
- Tasks: Deliver exceptional customer service and resolve issues to promote loyalty.
- Company: Join Cromwell Tools, a leader in the industry with a supportive culture.
- Benefits: Enjoy competitive pay, bonuses, healthcare, and flexible working hours.
- Why this job: Make a real impact by helping customers and building strong relationships.
- Qualifications: Previous customer service experience and good communication skills are essential.
- Other info: Be part of a diverse team committed to inclusion and personal growth.
Join to apply for the Customer Service Advisor (7095) role at Cromwell Tools Export
Customer Service Advisor
This role is a Fixed Term Contract for a minimum of 9 months – There is potential the role could become permanent on completion of FTC. This is a part-time role, 16 hours per week. Working pattern to be agreed.
No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.
The role
Our Customer Service team is looking for a Customer Service Advisor to join our growing team to deliver a professional, credible and timely service which supports the needs of our customers, suppliers and stakeholders, and offering a best-in-class service with a single call resolution philosophy.
What will you do on a normal day?
- Providing a remarkable customer service that drives customers to return to Cromwell time and time again through superior communication skills.
- Resolving customer issues promptly and accurately in a manner that will promote customer loyalty, liaising between the customer, branch network, sales communities and suppliers via communication channels as necessary.
- Ensuring pricing quotations are consistent, competitive and profitable, ensuring adherence to sales and pricing policies, including discount levels are processed within agreed SLAs.
- Upselling Cromwell products and getting involved with product promotions with our customers.
- Progressing quotes with customers on a regular basis and in line with company guidelines to determine if we have been successful with our quote and recording the outcome in line with correct procedures and systems.
- Dealing with customer enquiries effectively for example: application, product, stock, invoices, POD’s, returns handling and any other general enquiry.
- Facilitating requests for new account opening, catalogue requests and updating contact details through the correct channels whilst ensuring that all orders are entered onto the business system.
- Informing customers of insufficient stocks or back orders against their purchase order and advising of substitute or alternative products. Liaising with external suppliers, sourcing products and availability where necessary. Ensuring an accurate due date is added to the order where a backorder is in place.
- Informing customers if their account is on stop at the time of placing an order and working with the customer and Credit Control where necessary to resolve any issues.
- Processing payments and refunds for credit card orders in a timely manner and in compliance with PCI and GDPR requirements.
- Ensuring all customer complaints are dealt with and brought to a satisfactory and timely conclusion in line with Customer Resolution Teams guidelines
- Maintaining appropriate record systems, complying with document retention and data protection requirements
- Maintaining effective communication throughout all levels of the customer services function, keeping the customer always informed whilst building strong relationships.
What are we looking for?
- Previous Customer Service experience required.
- Basic sales skills preferred.
- Planning, time management and organisational ability including the ability to multi-task.
- Good computer application skills inc. Microsoft Office applications.
- SalesForce, NiceIn Contact preferred but not essential, as training will be given.
- Industry product knowledge would be useful, but is not essential.
- Flexibility and adaptability.
- Business and interpersonal communication skills.
- Attention to detail
What\’s in it for you?
- Competitive annual leave allowance with annual purchase scheme
- Monthly-paid Customer Service bonus
- Group Personal Pension
- Company Funded Healthcare Cash Plan
- Yearly company bonus
- Cycle to work scheme
- Commitment to employee development plans
- 24/7 Wellbeing and Employee Support
About Cromwell
Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.
We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.
Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.
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Customer Service Advisor (7095) employer: Cromwell Tools Export
Contact Detail:
Cromwell Tools Export Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (7095)
✨Tip Number 1
Get to know Cromwell Tools! Research their values and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for delivering exceptional customer service.
✨Tip Number 2
Practice your communication skills! Since the role is all about connecting with customers, try role-playing common customer scenarios with a friend. This will help you feel more confident and ready to tackle any questions they throw your way.
✨Tip Number 3
Be prepared to discuss your previous customer service experiences. Think of specific examples where you resolved issues or went above and beyond for a customer. This will show them you’ve got the skills they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Cromwell team and ready to keep industry working!
We think you need these skills to ace Customer Service Advisor (7095)
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous customer service experience you have. We want to see how you've handled customer issues and provided exceptional service in the past!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match the Customer Service Advisor role at Cromwell.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your points are easy to understand and relevant to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Cromwell Tools Export
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Understand the key principles of delivering exceptional service, like active listening and empathy. Be ready to share examples from your past experiences where you resolved customer issues effectively.
✨Familiarise Yourself with Cromwell Tools
Do some research on Cromwell Tools and their product range. Knowing their offerings will help you answer questions confidently and show your genuine interest in the company. Plus, it’ll give you a leg up when discussing how you can upsell products.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in the role. Prepare responses for questions like how you would handle an unhappy customer or how you would manage multiple inquiries at once. This will demonstrate your problem-solving skills and ability to multitask.
✨Showcase Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and concisely. During the interview, make sure to engage with your interviewer by asking questions and showing enthusiasm. This will highlight your interpersonal skills and fit for the team.
