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- Tasks: Deliver exceptional customer service and support to our clients with a first-call resolution mindset.
- Company: Cromwell Tools has over 50 years of experience in supplying tools and safety equipment across various industries.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, healthcare, and wellbeing support.
- Why this job: Join a diverse team focused on growth, collaboration, and making a real impact in the industry.
- Qualifications: Previous customer service experience and strong communication skills are preferred.
- Other info: Training will be provided, and the role offers opportunities for career advancement.
The predicted salary is between 25200 - 35000 £ per year.
Join to apply for the Customer Service Advisor (6999) role at Cromwell Tools Export
21 hours ago Be among the first 25 applicants
Join to apply for the Customer Service Advisor (6999) role at Cromwell Tools Export
Hybrid (3 days in the office in South Wigston, Leicester )
Start Date for this role will be Monday 1st September 2025
No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.
Our Customer Service team is looking for a Customer Service Advisor to join our growing team to deliver a professional, credible and timely service which supports the needs of our customers, suppliers and stakeholders, whilst offering a best-in-class service with a first call resolution philosophy.
Your Role
- Start with the Customer – deliver exceptional customer service with a “first-call resolution” mindset
- Embrace Curiosity – continuously seek to understand our products, services, and customer needs.
- Compete with Urgency – processing customer orders, quotes, and inquiries—from stock checks to returns
- Invest in Our Success – upsell products and promote offers
- Win as One Team – work closely with customers, suppliers, and internal teams
- Act with Intent – Do the Right Thing – ensure accurate pricing, payments, and account management
What You Bring
- Previous experience working in fast-paced customer service, operations or telesales environments would be advantageous
- Proficient in phone-based customer service.
- Clear communicator with a focus on listening and acute attention to detail.
- Great Level of Computer Literacy (Microsoft Office, CRM experience preferred).
- Detail-oriented, organized, and adaptable.
What’s in It for You?
- Competitive salary based on experience + monthly bonus
- Hybrid working (3 days in the office)
- Career growth & development
- Competitive benefits including Pension, Company Funded Healthcare Cash Plan, wellbeing support, Salary advance scheme & more
Successful candidates will be required to complete 3 weeks training on joining. Required working hours during this time will be 8:30am – 17:00pm. Training is conducted online and in person and you may be required to be in the office more than 3 days per week. Following completion of training the Customer Service Advisor will be assigned an 9hr shift (including 1hr lunch break) between the hours of 7:00am and 19:00pm Mon – Thurs and 6hrs 30mins (30min lunch break) Fridays
Our next onboarding date will be 01/09/2025
Candidates successful following 1st round interviews will be required to attend an in-person interview at Cromwell HQ Leicester on 29th, 30th or 31st July 2025
About Cromwell
Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.
We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.
Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.
- Apply Now
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Location
Leicester (Head Office)
65 Chartwell Drive, Wigston, Leics, UK, LE18 2FS
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- Location:
Leicester (Head Office)
- Working Hours per week:
38
- Contract Type:
Permanent – Full Time
- Apply Now
Meet the recruiter
MyHR@cromwell.co.uk
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Group Personal Pension
Company Funded Healthcare
Bonus Scheme
Cycle to Work
24/7 Wellbeing Support
Free Tea & Coffee
Discounted Cromwell Products
Retail & Leisure Discount Scheme
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Customer Service Advisor (6999) employer: Cromwell Tools Export
Contact Detail:
Cromwell Tools Export Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (6999)
✨Tip Number 1
Familiarise yourself with Cromwell Tools and their product range. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare for potential scenario-based questions that assess your customer service skills. Think of examples from your past experiences where you successfully resolved customer issues or provided exceptional service.
✨Tip Number 3
Showcase your adaptability and willingness to learn during the interview. Cromwell values individuals who embrace curiosity, so be ready to discuss how you've adapted to new challenges in previous roles.
✨Tip Number 4
Network with current or former employees of Cromwell Tools on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to use in your application and interviews.
We think you need these skills to ace Customer Service Advisor (6999)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, operations, or telesales. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific examples of how you've successfully resolved customer issues in the past, aligning with the 'first-call resolution' philosophy.
Showcase Your Skills: Emphasise your communication skills and attention to detail in your application. Provide examples of how you've effectively used these skills in previous roles, especially in fast-paced environments.
Prepare for the Interview: Research Cromwell Tools and their customer service approach. Be ready to discuss how you can contribute to their mission of 'Keeping Industry Working' and prepare questions that show your interest in the company culture and values.
How to prepare for a job interview at Cromwell Tools Export
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be ready to share specific examples of how you've handled challenging situations and achieved first-call resolutions.
✨Demonstrate Curiosity
Cromwell values curiosity, so come prepared with questions about their products and services. This shows that you're eager to learn and understand the needs of their customers.
✨Communicate Clearly
As a Customer Service Advisor, clear communication is key. Practice articulating your thoughts concisely and ensure you listen actively during the interview to demonstrate your attention to detail.
✨Emphasise Teamwork
Cromwell promotes a 'win as one team' philosophy. Be prepared to discuss how you've collaborated with others in past roles and how you can contribute to a positive team environment.
