At a Glance
- Tasks: Deliver exceptional customer service and resolve issues efficiently.
- Company: Join a supportive team at Cromwell, a leader in customer service.
- Benefits: Enjoy hybrid working, competitive bonuses, and a focus on your wellbeing.
- Other info: Flexible working environment with opportunities for personal development.
- Why this job: Make a real difference by helping customers and building loyalty.
- Qualifications: Previous customer service experience and good communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
Hybrid Working Available - Based in South Wigston, Leicester (2-3 days a week in the office). Our Customer Service team is looking for a Customer Service Advisor to join our growing team and deliver a professional, credible and timely service which supports the needs of our customers, suppliers and stakeholders, and offers a best‑in‑class service with a single call resolution philosophy.
Responsibilities
- Provide remarkable customer service and drive customer loyalty through superior communication skills.
- Resolve customer issues promptly and accurately, liaising between the customer, branch network, sales communities and suppliers.
- Ensure pricing quotations are consistent, competitive and profitable, and that discount levels are processed within agreed SLAs.
- Upsell Cromwell products and promote product promotions with customers.
- Progress quotes with customers regularly, record outcomes in line with correct procedures and systems.
- Deal with customer enquiries effectively (applications, product, stock, invoices, PODs, returns handling, general enquiries).
- Facilitate requests for new account opening, catalogue requests and update contact details through correct channels, ensuring all orders are entered into the business system.
- Inform customers of insufficient stocks or back‑orders, advise substitutes or alternatives, and source products and availability where necessary.
- Inform customers if their account is on‑stop at order placement and work with Credit Control to resolve issues.
- Process payments and refunds for credit card orders in a timely manner, complying with PCI and GDPR requirements.
- Handle all customer complaints, bringing them to a satisfactory and timely conclusion in line with Customer Resolution Team guidelines.
- Maintain appropriate record systems, complying with document retention and data protection requirements.
- Maintain effective communication throughout all levels of the customer services function, keeping customers informed and building strong relationships.
Qualifications
- Previous customer service experience required.
- Basic sales skills preferred.
- Planning, time‑management and organisational ability, including the ability to multi‑task.
- Good computer application skills, including Microsoft Office.
- Experience with Salesforce and NICE in Contact preferred but not essential; training will be provided.
- Industry product knowledge useful but not essential.
- Flexibility and adaptability.
- Business and interpersonal communication skills.
- Attention to detail.
Benefits
- Competitive annual leave allowance with annual purchase scheme.
- Hybrid‑working opportunities.
- Monthly‑paid Customer Service bonus.
- Yearly company bonus.
- Group Personal Pension.
- Company‑funded Healthcare Cash Plan.
- Cycle to Work scheme.
- Commitment to employee development plans.
- 24/7 Wellbeing and Employee Support.
Equal Opportunity Employer
Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation or age. We also welcome applicants from the armed forces community (current and past) who meet the minimum requirements for the role.
Customer Service Advisor (7273) in Belfast employer: Cromwell Tools Export
Cromwell is an exceptional employer that prioritises employee well-being and development, offering a competitive benefits package including hybrid working options, generous annual leave, and a commitment to personal growth. Located in South Wigston, Leicester, our vibrant work culture fosters collaboration and innovation, ensuring that every team member feels valued and empowered to deliver outstanding customer service. Join us to be part of a supportive environment where your contributions make a real difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (7273) in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cromwell. Understand their products and services, and think about how you can contribute to their customer service goals. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or tricky situations. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Use examples from your past experiences to demonstrate how you've provided excellent customer service. Remember, they want to see that you can communicate effectively!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role. And hey, if you haven’t applied yet, do it through our website for a smoother process!
We think you need these skills to ace Customer Service Advisor (7273) in Belfast
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous customer service experience in your application. We want to see how you've handled customer issues and built relationships, so share specific examples that showcase your communication skills and problem-solving abilities.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the listing, like 'timely service' and 'single call resolution', to show us you understand what we're looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for customer service shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Cromwell Tools Export
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand what makes for great service and be ready to share examples of how you've provided exceptional support in the past. This will show that you’re not just familiar with the role, but that you genuinely care about delivering a top-notch experience.
✨Showcase Your Communication Skills
Since this role requires superior communication skills, practice articulating your thoughts clearly and confidently. You might want to prepare answers to common questions about handling difficult customers or resolving complaints. Remember, it’s all about demonstrating your ability to connect with people!
✨Familiarise Yourself with the Company
Do a bit of homework on Cromwell and their products. Knowing their offerings and how they position themselves in the market can give you an edge. It shows that you’re genuinely interested in the company and can help you tailor your responses to align with their values and goals.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think of situations where you had to resolve issues or upsell products. Prepare specific examples that highlight your problem-solving skills and ability to handle multiple tasks effectively. This will demonstrate your readiness for the fast-paced environment of customer service.
