At a Glance
- Tasks: Provide secretarial support to consultants and ensure high-quality service for patients.
- Company: Bupa, a leading health insurer focused on customer care.
- Benefits: Up to £38,600 salary, 25 days holiday, health insurance, and performance bonuses.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in healthcare while enjoying a supportive work environment.
- Qualifications: Experience as a Secretary in Private Healthcare and excellent communication skills.
The predicted salary is between 38600 - 38600 £ per year.
Cromwell Hospital, London SW5 0TU
Permanent Contract
Salary: Up to £38,600 a year
Fantastic Benefits
Full time 37.5hrs a week
We make health happen. Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.
Working in our support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters, making a difference to the lives of our customers each and every day.
Role Overview
As the Medical Secretary you will be responsible for providing secretarial expertise to the Consultants and to prioritise their workload accordingly ensuring that a high quality of service is delivered to patients, staff, and consultant users.
What you'll do
- To file all correspondence, test results and referral letters into the patient's notes before returning to medical records.
- To receive telephone messages and relevant queries.
- Send/receive faxed messages and relay promptly to doctor concerned.
- To request patient information from outside organisations.
- To promote good relations with referring clinicians, other hospital departments and outside organisations to ensure that the reputation of the OPD Secretariat and the hospital are upheld.
- To liaise with appropriate departments e.g. pathology, radiology, medical records, outpatient reception and appointments office.
What you'll bring
- Previous experience as a Secretary within the Private Healthcare sector.
- Good communication skills.
- Good telephone manner.
- Ability to deliver excellent customer service.
- Knowledge of GDPR and maintain a high standard of confidentiality at all times.
Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically.
As a Practice Manager you'll be eligible for:
- Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
- Bupa health insurance as a benefit in kind.
- An enhanced pension plan and life insurance.
- Annual performance-based bonus.
- Support with travel costs via a season ticket loan or cycle2work.
- Discounted access to online gym sessions through Gympass.
- Various other benefits and online discounts.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Please note the application deadline for this role is the end of Friday 9th January 2026.
Time Type: Full time
Job Area: Administration
Locations: Cromwell Hospital London
Medical Secretary employer: Cromwell Hospital
At Bupa Cromwell Hospital, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in the heart of London. Our commitment to employee growth is evident through access to our state-of-the-art Clinical Training Academy, alongside a comprehensive benefits package that includes flexible working options, enhanced holiday entitlement, and a focus on wellbeing. Join us to be part of a team that values diversity, fosters professional development, and is dedicated to making health happen for our patients and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Secretary
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Cromwell Hospital.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Cromwell Hospital.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Cromwell Hospital, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Medical Secretary
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Cromwell Hospital.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Cromwell Hospital.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Cromwell Hospital. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Cromwell Hospital. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Cromwell Hospital
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Cromwell Hospital’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
