At a Glance
- Tasks: Support patients through their healthcare journey with empathy and professionalism.
- Company: Join King Edward VII's Hospital, part of the globally trusted Bupa healthcare group.
- Benefits: Enjoy 25 days annual leave, private healthcare, and a range of employee perks.
- Other info: Be part of a diverse team that values quality, respect, safety, and teamwork.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: Strong customer service skills and healthcare experience are essential.
The predicted salary is between 30930 - 30930 £ per year.
- Patient Advisor
- King Edward VII's Hospital, 5-10 Beaumont Street, Marylebone, London W1G 6AA
- Permanent (37.5hrs)
- On Site (Hybrid Available After Probation)
- Circa. £30,930pa + Fantastic Benefits
How you'll help us make health happen.
Join our dedicated Contact Centre team and play a vital role in supporting patients at every step of their healthcare journey.
As a Patient Advisor, you'll be the reassuring voice that guides individuals through enquiries, appointments, and pricing information - ensuring every patient feels cared for, informed, and confident.
Be the reassuring first point of contact for patients – guiding them to the right consultants and services, providing clear and accurate information, and ensuring every interaction is handled with empathy, professionalism, and confidentiality.
You'll work closely with clinical teams to create seamless patient experiences and deliver timely, supportive communication across phone, email, online, and in‑person channels.
Key Responsibilities
- Handle patient enquiries across all channels, booking suitable appointments and directing to medical secretaries when required.
- Deliver empathetic, professional support while accurately recording all interactions in the CRM.
- Manage GP referral enquiries and ensure smooth coordination across referral pathways.
- Prepare clear, timely pricing documentation and work with consultants' teams to process pricing requests.
- Explain admissions, billing, and hospital policies in a patient‑friendly way while ensuring secure fee collection.
- Gather market intelligence and support ad hoc commercial projects to aid wider business needs.
- Key Skills / Qualifications
- Strong customer service and/or sales experience with excellent interpersonal skills.
- Healthcare/Medical Experience (Essential)
- Telephony experience (advantageous)
- Empathetic communicator with confident listening abilities and emotional resilience.
- Strong problem‑solving skills with a tenacious, proactive approach.
- Excellent written and verbal communication skills.
- A collaborative team player who demonstrates professionalism and embodies our values: Quality, Respect, Safety, and Teamwork.
Benefits
At King Edward VII's Hospital, we want to reward our staff for the amazing job that they do.
As part of the team, you will have access to a range of benefits for your work and home life.
We offer a variety of benefits that take into consideration how you commute to work, your health and well‑being and recognising your service and any staff referrals you make to the Hospital.
Take a look at the full range of benefits on offer when working here
- Annual leave entitlement of 25 days + bank holidays increasing with length of service
- In‑house training for all staff
- Company pension scheme
- Interest free travel loan
- Private healthcare (Eligible after 12m)
- Bicycle Loan Scheme
- Retailer discounts
- Employee Assistance Programme
- Part of a Globally Trusted Healthcare Group
When you join King Edward VII, you also become part of Bupa – a global healthcare leader with the scale, stability and expertise of a major international brand.
Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well‑established systems that help you grow, develop and deliver exceptional care.
Our size gives us strength, while our purpose keeps us personal.
We champion diversity and want our people to reflect the communities we serve.
Everyone is encouraged to ”Be you at Bupa”, and we actively welcome colleagues from all backgrounds and experiences.
Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role.
We're committed to ensuring you're treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
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Patient Advisor in London employer: Cromwell Hospital
At Bupa Cromwell Hospital, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in the heart of London. Our commitment to employee growth is evident through access to our state-of-the-art Clinical Training Academy, alongside a comprehensive benefits package that includes flexible working options, enhanced holiday entitlement, and a focus on wellbeing. Join us to be part of a team that values diversity, fosters professional development, and is dedicated to making health happen for our patients and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor in London
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Cromwell Hospital for the Patient Advisor role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Advisor in London
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Cromwell Hospital, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Cromwell Hospital, and how you can make a difference!
How to prepare for a job interview at Cromwell Hospital
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Cromwell Hospital.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Cromwell Hospital appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Cromwell Hospital supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
