At a Glance
- Tasks: Assist customers with inquiries and ensure a top-notch service experience.
- Company: Join Bupa, a leading health insurer focused on making a difference.
- Benefits: Earn £13.77 per hour, enjoy flexible working, and access great wellbeing perks.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Make a real impact in healthcare while developing your customer service skills.
- Qualifications: Experience in customer service or contact centres is a plus.
The predicted salary is between 13.77 - 13.77 £ per hour.
High Street Kensington Office, London W8 5ED
Bank Contract £13.77 per hour + Fantastic Benefits
We make health happen. Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters, making a difference to the lives of our customers each day.
We are looking to recruit a Customer Services Advisor to join our dynamic Consultant Clinics team within the Contact Centre team located at our head office in High Street Kensington. We will look to you to ensure that our patient experience is at the centre of all activities within your scope of responsibility. Your primary emphasis will be on efficient and effective communication at all levels to both external and internal clients. Working to strict deadlines, you will also demonstrate your ability to make decisions based on business knowledge, policy and procedures.
You'll help us make health happen by:
- Generating consultant billing charges daily.
- Entering new and updating existing information into relevant systems accurately and efficiently.
- Using reports to collate information between Appointments Booking System and CRM solution.
- Using reports to identify opportunities for increasing efficiencies in clinic scheduling.
- Liaising with consultants to advise on maximising clinic capacities.
- Steering outcomes in favour of capitalising on business opportunities.
- Maintaining and promoting an efficient and high-quality service to all internal and external clients inclusive of patients, their families, clinicians and members of the general public.
- Maintaining confidentiality of information regarding patients, families and friends at all times.
- Being responsible for ensuring the integrity and quality of both computerised and manual data.
- Administering all Contact Centre email enquiries.
- Administering all consultant email requests including the amending, cancelling and creating of new clinics.
- Carrying out other duties as required by the Contact Centre supervisor.
- Administering / booking appointments via third parties including Health Services Pathways for Bupa clinics and external referral pathways.
Key Skills / Qualifications needed for this role:
- Experience working within a Contact Centre and/or with administrative duties.
- Excellent customer service skills.
- Experience working within a healthcare setting would be desirable.
- Ability to work under pressure with exemplary attention to detail.
- The ability to work well in a team.
- Experience in outbound calling desirable.
- Knowledge of medical terminology desirable but not essential.
Benefits:
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more:
- Annual leave accrual paid every time you work.
- Subsidised staff canteen and coffee shop led by expert caterers.
- Access to preferential rates on Bupa products, such as health assessments, menopause plan and some dental practices.
- Inclusion in the NEST government pension scheme.
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to 'Be you at Bupa', we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type: Part time
Job Area: Administration
Locations: Cromwell HSK
Customer Service Advisor - Bank in London employer: Cromwell Hospital
At Bupa Cromwell Hospital, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in the heart of London. Our commitment to employee growth is evident through access to our state-of-the-art Clinical Training Academy, alongside a comprehensive benefits package that includes flexible working options, enhanced holiday entitlement, and a focus on wellbeing. Join us to be part of a team that values diversity, fosters professional development, and is dedicated to making health happen for our patients and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Bank in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Cromwell Hospital and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Cromwell Hospital and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor - Bank in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Cromwell Hospital.
Get Familiar with Our Brand:Before applying, take some time to learn about Cromwell Hospital and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Cromwell Hospital
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Cromwell Hospital.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Cromwell Hospital will surely appreciate.
