At a Glance
- Tasks: Manage customer accounts and reduce outstanding debt in a fast-paced healthcare environment.
- Company: Join Bupa, a leading health insurer focused on making a positive impact.
- Benefits: Enjoy 25 days holiday, flexible working, and wellbeing support.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference in healthcare while building strong relationships.
- Qualifications: Previous credit control experience and strong customer service skills required.
The predicted salary is between 29000 - 29000 £ per year.
Cromwell Hospital (High Street Kensington Offices)
FTC 12 months
Full time (37.5 hours)
Hybrid working (2 days in the office)
Salary: £29,000 per annum
Advert closes: Wednesday 9th September 2026
We make health happen
At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world. At Cromwell Hospital, our Finance team plays an important role in supporting the delivery of outstanding healthcare. By ensuring payments are managed efficiently and customer accounts are handled with care, we help keep services running smoothly for patients and healthcare professionals alike.
As a Credit Control Officer, you'll be responsible for managing customer accounts, reducing outstanding debt and supporting positive customer outcomes. You'll work closely with patients, customers and colleagues across the business to resolve account queries, encourage timely payments and help maintain strong financial controls. This is a great opportunity for someone who enjoys building relationships, solving problems and delivering excellent customer service in a fast-paced healthcare environment.
How you'll help us make health happen
- Manage a portfolio of customer accounts, focusing on reducing outstanding balances and resolving aged debt.
- Build strong relationships with customers and key contacts to support timely payment of invoices.
- Contact customers by phone, email and letter regarding overdue accounts.
- Respond to customer and patient account queries in a professional and supportive way.
- Investigate and help resolve account disputes by working closely with internal departments.
- Prepare accounts for referral to collection agencies or legal representatives when required.
- Provide regular updates and reporting on account status and debt recovery activity.
- Work with customers to minimise unallocated cash and payment discrepancies.
- Support continuous improvement of credit control processes and reporting.
- Build effective relationships with colleagues across Finance and the wider business.
- Support additional projects and activities within the Billing and Credit Control team when required.
Key Skills/responsibilities Required for this role
- We're looking for someone who combines strong customer service skills with excellent attention to detail and good financial awareness.
- Previous experience in credit control is required - please ensure this is listed on your application.
- Experience within a hospital or clinic credit control environment would be advantageous.
- Strong communication skills and confidence speaking with a range of customers and stakeholders.
- Experience managing account queries and resolving issues professionally.
- Good analytical skills and the ability to investigate discrepancies and identify solutions.
- Strong organisational skills and the ability to manage deadlines effectively.
- Experience using Microsoft Excel, Word and Outlook.
- A high level of accuracy and attention to detail.
- The ability to work independently and prioritise workload effectively.
- A positive, flexible and customer-focused approach.
- Experience using healthcare finance systems would be beneficial but is not essential.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more:
- 25 days holiday per year, pro rata to your contract.
- Access to a range of services to support your physical and mental wellbeing.
- Fixed term benefits allowance.
- Access to our confidential employee assistance programme.
- Workplace pension.
- Online discounts covering your everyday shopping, entertainment, eating out and more.
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to 'Be you at Bupa', we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type: Full time
Job Area: Finance & Accounting
Locations: Cromwell HSK
Credit Controller in London employer: Cromwell Hospital
Bupa is an exceptional employer, particularly for the Credit Controller role at Cromwell Hospital, where you will be part of a dedicated Finance team committed to delivering outstanding healthcare. With a strong focus on employee wellbeing, Bupa offers a range of benefits including flexible working arrangements, generous holiday allowances, and a supportive work culture that champions diversity and personal growth. This role not only allows you to build meaningful relationships with customers but also provides opportunities for professional development in a fast-paced and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Cromwell Hospital. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Credit Controller in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Cromwell Hospital.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Cromwell Hospital's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Cromwell Hospital
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Cromwell Hospital.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Cromwell Hospital will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Cromwell Hospital employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
