Breast Pathway Coordinator in London

Location: Cromwell Hospital, 164-178 Cromwell Road, Kensington, London SW5 0TU, and Clinics.

Department: Mammography

Salary: £42,100 per annum, plus Bupa Benefits.

Contract: Permanent

Hours: Full time / 37.50 hours per week (Mon‑Fri)

As a Coordinator at Bupa, our patients will be your top priority. With no shareholders, we reinvest our profits back into our business to give you the extra time and technology you need to make a difference to our patients each and every day.

Joining Bupa, you'll benefit from access to our state‑of‑the‑art Clinical Training Facility, a centre for connected learning, care and careers. This forms part of Bupa Campus, a vibrant new learning initiative which brings us together in virtual and physical spaces across the Bupa globe.

The Cromwell Hospital is a major international private hospital in West London that receives both UK and international patients. We are committed to providing the highest quality healthcare outpatient and inpatient service care.

You’ll make this happen by:

• Being responsible for the delivery of a coordinated breast care service within Cromwell hospital and clinic sites.
• Providing a link between Hospital, Patients, Consultant and other service users.
• Coordinating patient registration, preparation of outpatient accounts, receipting payment for hospital services, booking follow up appointments and further diagnostic examinations utilizing RIS and reconciling the performed imaging requests with Compucare.
• Interacting with patients, consultants, staff and visitors in a way that creates an experience in accordance with the BUPA code: putting customers at the centre of the service.
• Ensuring there is radiologist and surgical cover for all breast pathway sessions at Cromwell, Basinghall and Canary Wharf, escalating concerns to the breast services lead or divisional manager as appropriate.
• Attending fortnightly breast services meetings raising any clinical or operational concerns.
• Coordinating a patient journey across multiple sites to ensure timely diagnostics.
• Ensuring all patients who have undergone biopsies have results returned and escalating any non‑returns as appropriate in line with service KPIs.
• Monitoring utilisation of breast clinics across sites and alerting any areas of concern to management.
• Training administrative staff in supporting one‑stop breast clinics offering support with RIS, BOSS and compucare training where needed.
• Being fully conversant in all areas of Reception and covering where needed; either Main Reception or other areas where patients are “arrived” in a department.
• Actively meeting and greeting patients and visitors in a warm, respectful and courteous manner at all times.

Key Skills / Qualifications needed for this role:

• Qualified to A‑level standard
• Healthcare administration experience (essential)
• Use of BOSS and SECTRA PACS/RIS (Desirable)
• Managing Complaints and concerns (essential)
• Proven experience of delivering customer services to an exceptionally high standard.
• Delivery of training

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family‑friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Payment of Professional Registration fees (where applicable)
• Equivalent to 25 days holiday per year pro rata
• Access to Bupa Campus and our Clinical Training Facility to support your clinical career development
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Support with travel costs via a season ticket loan or cycle2work
• Discounted access to online gym sessions through Gympass
• Various other benefits and online discounts
• Free onsite massages as a recognition for your hard work
• Opportunity to participate in our annual awards ceremony

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.