At a Glance
- Tasks: Support customers by sourcing spare parts and ensuring smooth operations.
- Company: Cromwell, a leading supplier in industrial tools and equipment.
- Benefits: Inclusive culture, career growth opportunities, and a supportive team environment.
- Other info: Embrace diversity and be part of a united team committed to excellence.
- Why this job: Join a dynamic team and make a real impact in keeping industry working.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do.
At Cromwell, we’re all individuals, with unique backgrounds and personalities.
But we have one thing in common: delivering exceptional service for our customers.
And we do this through our purpose of
Keeping Industry Working .
We are looking for an On-Site Contract Support person to work on one of customer sites in Wolverhampton.
What will you do on a normal day?
You will play a pivotal role in ensuring our customers have all the necessary spare parts and consumables, they need to keep their operations running and their people safe.
You will develop relationships with relevant stakeholders including engineering managers, procurement managers and facilities managers whilst also identifying and executing opportunities for revenue growth and margin improvement for Cromwell.
- Role Responsibilities
- Effectively Source ad-hoc items on request of the customer and provide quotations in line with Service Level Agreements and internal procedures.
- Effectively develop strong working relationships with the customers buying team to identify stock requirements and ensure requests are promptly loaded on the system.
- Work with the buyer and wider customer teams to identify new business opportunities and drive cost saving initiatives.
- Liaise with new and existing suppliers to obtain quotes and ensure that the product specifications are strictly adhered to.
- Ensure we manage stock in line with customer projects and ensure we meet specific requirements.
- Ensure purchase orders are promptly loaded in line with company policy and actively progress orders to maintain delivery accuracy and provide weekly reporting to the customer.
- To ensure invoice queries are addressed promptly to ensure we recognise revenue at the earliest opportunity.
- Proactively build cross functional relationships and collaboration to ensure key business objectives are achieved.
- Generate new code requests and liaise with the relevant teams to ensure the supply of goods.
- Respond to and resolve any customer queries in an effective manner offering advice and escalating where necessary.
- Role Requirements
Experience and Knowledge
- Previous customer service experience in a customer facing role
- Demonstrable experience in buying/sourcing role
- Experience within an industrial consumable / industrial supplies environment
Essential Qualifications & Skills
- Educated to GCSE level
- Experience in supply chain management would be an advantage
- Self-motivated individual with a desire to succeed
- Strong commercial acumen
- Excellent computer application skills including Microsoft Office
- About Cromwell
Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades.
We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation.
Our team of over 1500 people are proud to be keeping industry working.
We’re all individuals, yet we’re very much one united team.
We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences.
Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.
Cromwell is committed to being an Equal Opportunity Employer .
We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.
Information for Recruitment Agencies
We always prefer to recruit candidates direct to our business and first, and foremost believe in promoting talent from within whenever possible.
We do not accept speculative approaches including CVs and candidate profiles sent direct to Managers, by receipt of any such email or correspondence, we do not agree to terms and conditions.
Any speculative CVs will be considered our own and we will not pay any agency fees.
We have a PSL and those on this will have access to our portal to accept CVs. Should you want to be considered for our PSL, please emailtalentacquisition@cromwell. co. uk
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On-Site Contract Support in Wolverhampton employer: Cromwell Group (Holdings) Ltd
Cromwell Group (Holdings) Ltd is an excellent employer, offering a dynamic work culture that prioritises employee growth and development. Located in Leicester, the company provides a competitive benefits package, including a company car and monthly commission, ensuring that employees feel valued and motivated to excel in their roles. With a focus on fostering strong client relationships, this position offers meaningful opportunities for professional advancement in a supportive environment.
Contact Details:
Cromwell Group (Holdings) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land On-Site Contract Support in Wolverhampton
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Cromwell Group (Holdings) Ltd and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Cromwell Group (Holdings) Ltd!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Cromwell Group (Holdings) Ltd keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace On-Site Contract Support in Wolverhampton
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Cromwell Group (Holdings) Ltd:This is your chance to really connect with the team at Cromwell Group (Holdings) Ltd. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Cromwell Group (Holdings) Ltd
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Cromwell Group (Holdings) Ltd.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Cromwell Group (Holdings) Ltd that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Cromwell Group (Holdings) Ltd. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
